Technical Account Manager (US Remote)

Upwind Security, Inc.; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Upwind Security, Inc. is seeking a Technical Account Manager to serve as the primary contact for customers, guide technical deployments, and drive adoption of the Upwind platform.

You will manage post-sale relationships, coordinate with product and support teams, and lead roadmap discussions to deliver ongoing value. You will collaborate with Sales during renewals, surface security insights, and help customers realize the full benefits of Upwind’s cloud security platform in a fast-paced,

Qualifications

• Experience managing enterprise customer relationships in a tech environment.
• Ability to guide technical deployments and onboarding processes.
• Strong communication and collaboration across product, support, and sales teams.

Responsibilities

• Act as a strategic partner to the sales team post-sale, supporting account continuity while enabling sales to focus on new opportunities
• Lead the technical deployment of the Upwind platform post-sale, ensuring onboarding and deployment of new capabilities
• Serve as the primary point of contact for customers, addressing issues quickly and maintaining high-quality experience
• Build long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions
• Partner with sales during renewals and expansion to align technical planning with customer needs and drive value
• Proactively engage with customers to surface key security insights, guide feature adoption, and realize value
• Understand and advocate for customer needs cross-functionally (Product Management, Technical Support)

Skills

CRM & relationship mgmt

Technical onboarding

Cross-functional collaboration

Roadmap discussions

Job description

Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.

We’re looking for a Technical Account Managerto build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the Upwind platform. You'll serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands‑on support to drive engagement and satisfaction.

Responsibilities

• Act as a strategic partner to the sales team post-sale, supporting account continuity while enabling sales to focus on new opportunities
• Lead the technical deployment of the Upwind platform post-sale, ensuring smooth and successful onboarding and deployment of new capabilities
• Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience
• Build strong, long‑term relationships by introducing new features, gathering feedback, and leading roadmap discussions
• Partner with sales during renewals and expansion to align technical planning with customer needs and drive value
• Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the Upwind platform
• Understand and advocate for your customers needs cross functionally (i.e. Product Management and Technical Support)