Strategic Clinical Accounts Leader — Hybrid + Equity

Menlo Ventures; United States; Hybrid; USD 115,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Wellness holidays

Retirement options

Charitable donation stipends

Impactful Business Resource Groups

Job summary

H1 is seeking a Strategic Account Manager - Clinical Lead to join its Commercial team in Indianapolis. You will develop deep, trusted relationships with Clinical stakeholders and act as the primary product expert for H1's Clinical suite.

This quota-carrying role focuses on retention, renewal readiness, and expansion across ARR and Services, with a hybrid work arrangement and travel to client sites. You will lead discovery, deliver product demonstrations, and build cross-functional partnerships

Qualifications

• 5+ years in B2B enterprise SaaS account management or related roles.
• Familiarity with clinical trial workflows and stakeholders.
• Experience managing renewal cycles and ARR/Services revenue.
• Strong relationships with mid-level stakeholders and above.
• Willingness to travel ~20% to customer sites.

Responsibilities

• Lead discovery conversations, product demos, and qualification of expansion opportunities.
• Build trusted relationships with Clinical Operations, Site Selection, Feasibility, and Recruitment stakeholders.
• Execute multi-stakeholder account strategies to drive retention and ARR/Services expansion.
• Support Executive Business Reviews with health insights and usage data.
• Monitor accounts for risk signals and develop mitigation plans to prevent churn.
• Become a deep product expert in H1's Clinical suite and stay current on features.
• Translate customer feedback to influence H1's Clinical roadmap.
• Maintain CRM hygiene and provide timely revenue forecasts.
• Collaborate with Account Director, CSMs, and Implementation Managers for onboarding.

Skills

B2B SaaS sales

Account management

Relationship building

Cross-functional collaboration

Travel willingness

Tools

CRM software

Job description

H1 is seeking a Strategic Account Manager - Clinical Lead to join its Commercial team in Indianapolis. You will develop deep, trusted relationships with Clinical stakeholders and act as the primary product expert for H1's Clinical suite.

This quota-carrying role focuses on retention, renewal readiness, and expansion across ARR and Services, with a hybrid work arrangement and travel to client sites. You will lead discovery, deliver product demonstrations, and build cross-functional partnerships