Strategic Client Partner – Life Sciences Enterprise

H1; United States; Remote; USD 250,000 - 350,000; Full time

Benefits offered by this job

Health insurance & PTO

Wellness holidays

Retirement options

Health & donation stipends

Business Resource Groups

Biotech industry exposure

Job summary

H1 is seeking a Strategic Client Partner to serve as the primary product expert and trusted advisor for Eli Lilly accounts. You will own stakeholder relationships, monitor adoption signals, and drive retention, renewal, and expansion across multiple therapeutic areas and geographies.

Based in Indianapolis, you will collaborate with cross-functional teams to ensure seamless onboarding, engagement, and escalation support, while staying current on H1’s product suite and industry trends.

Qualifications

• 7+ years of experience working at Eli Lilly in R&D, Medical Affairs, or Commercial.
• Familiarity with how Eli Lilly uses and adopts technology.
• Strong relationship-building skills, with demonstrated ability to develop trusted partnerships at both the mid-level and C-suite stakeholder level.
• Ability to work cross-functionally with Customer Success, Product, Implementation, and Legal teams to manage account health and complex situations.
• Based in Indianapolis and able to work in person at Eli Lilly’s office at least 3 days a week.

Responsibilities

• Build trusted, consultative relationships with mid-level and C-suite stakeholders across different departments at Eli Lilly.
• Proactively monitor accounts for risk signals, including low adoption, stakeholder turnover, or competitive activity, and develop mitigation plans to protect against churn.
• Execute multi-stakeholder account strategies that drive retention, renewal readiness, and expansion, identifying and progressing ARR and Services upsell opportunities across therapeutic areas, and geographies.
• Support Executive Business Reviews by contributing account health insights, product utilization data, and strategic expansion narratives that demonstrate H1's value.
• Become a deep product specialist in H1’s product suite staying current on new features, use cases, and the evolving landscape of clinical trial data needs to credibly advise customers and internal teams.
• Translate customer feedback and unmet needs to shape H1's product roadmap.
• Partner with other members of the Account Team to ensure seamless onboarding, ongoing engagement, and escalation support.

Job description

H1 is seeking a Strategic Client Partner to serve as the primary product expert and trusted advisor for Eli Lilly accounts. You will own stakeholder relationships, monitor adoption signals, and drive retention, renewal, and expansion across multiple therapeutic areas and geographies.

Based in Indianapolis, you will collaborate with cross-functional teams to ensure seamless onboarding, engagement, and escalation support, while staying current on H1’s product suite and industry trends.