Indy Regional Account Leader — Hybrid Logistics & Growth

SPS Health LLC; Indianapolis (IN); Hybrid; USD 70,000 - 75,000; Full time

Job summary

SPS Health LLC is seeking a Regional Account Manager in the Indianapolis, IN area to drive success across the territory and manage the RAC team. This hybrid role involves frequent travel within the U.S. and close collaboration with clients to ensure satisfaction and growth.

The ideal candidate has 5–10 years in customer service or logistics, strong leadership and communication skills, and proficiency with MS Office and CRM tools. Prior PBM/healthcare knowledge is a plus.

Qualifications

• Requires High School Diploma or equivalent; Bachelor's/associates preferred.
• 5-10 years in customer service or logistics roles preferred.
• PBM or healthcare knowledge is helpful.
• Proficient with MS Office; CRM experience is a plus.

Responsibilities

• Lead and develop the RAC team to ensure high performance.
• Maintain regular communication with RACs to sustain service levels.
• Conduct regular in-person visits to(client) site to nurture relationships.
• Monitor and drive driver performance for productivity and service quality.
• Oversee invoicing and route changes; ensure clear communication.
• Analyze territory margins and opportunities for profitability.
• Coordinate with Client Services for business reviews and improvements.

Skills

Account management

Team leadership

Logistics

Communication

Data analysis

Education

High school diploma or equivalent

Bachelor’s or associate degree preferred

Tools

Outlook

Excel

PowerPoint

Project

CRM

Job description

SPS Health LLC is seeking a Regional Account Manager in the Indianapolis, IN area to drive success across the territory and manage the RAC team. This hybrid role involves frequent travel within the U.S. and close collaboration with clients to ensure satisfaction and growth.

The ideal candidate has 5–10 years in customer service or logistics, strong leadership and communication skills, and proficiency with MS Office and CRM tools. Prior PBM/healthcare knowledge is a plus.