Strategic Client Transition Lead

IQVIA; Wayne (PA); On-site; USD 144,000 - 240,000; Full time

Job summary

IQVIA in Wayne, PA is seeking an Engagement Manager, Client Transition to lead transition initiatives for next-generation data assets. You will serve as a consultant driving execution, managing stakeholder relationships, and supporting change management to ensure successful adoption of IQVIA data assets and services.

This role collaborates with Go-to-market, Project Management, Product Management, Commercial, Client Services, Data Operations and Development teams to deliver coordinated

Qualifications

• Bachelor’s degree or equivalent experience.
• 5-8 years of relevant delivery management, client consulting, pharmaceutical commercial operations, project management, change management, account management, or related experience.
• Knowledge of IQVIA National and/or Subnational products and services and/or pharmaceutical reports.
• Problem-solving skills and ability to understand complex client needs, processes, and data concepts.
• Experience interacting with complex Large Pharma, Midsize Pharma, or Emerging Biopharma accounts across multiple stakeholders.
• High learning agility.
• Ability to travel to client sites as needed.

Responsibilities

• Support client transition activities involving IQVIA next-generation data assets, including national and subnational assets and future patient-level assets.
• Implement transition plans and manage implementation activities through completion.
• Monitor transition milestones and track open items through completion.
• Partner with Go-to-market, Project Management, Product Management, Commercial, Client Services, Data Operations, and Development Teams.
• Provide guidance and recommendations regarding transition planning, data utilization, adoption strategies, and operational readiness.
• Resolve complex client data issues and coordinate second-line support with the appropriate internal teams.
• Partner across internal functions to drive timely and practical issue resolution.
• Develop effective working relationships with client contacts and provide information as needed to address questions tied to the transition to the Next Generation data assets.
• Serve as a trusted transition partner throughout the client lifecycle.
• Provide practical updates regarding transition status, open items, and next steps.
• Identify barriers to adoption and drive internal and external stakeholder alignment throughout the transition process.
• Support clients through operational and organizational changes related to new data assets and reporting solutions.
• Identify opportunities to improve transition processes and enhance client experience.
• Document repeatable steps, status updates, and lessons learned to support future transitions.

Skills

Delivery management

Client consulting

Pharmaceutical operations

Project management

Change management

Account management

Travel readiness

Education

Bachelor’s degree or equivalent

Tools

Microsoft Excel

PowerPoint

Smartsheet

Visualization tools

Job description

IQVIA in Wayne, PA is seeking an Engagement Manager, Client Transition to lead transition initiatives for next-generation data assets. You will serve as a consultant driving execution, managing stakeholder relationships, and supporting change management to ensure successful adoption of IQVIA data assets and services.

This role collaborates with Go-to-market, Project Management, Product Management, Commercial, Client Services, Data Operations and Development teams to deliver coordinated