Client Service Analyst

IQVIA LLC; New Jersey; On-site; USD 73,400 - 183,600; Full time

Job summary

IQVIA LLC is seeking a Client Transition Specialist to support client transition activities for IQVIA data assets, coordinating onboarding, migration, and implementation efforts. The role emphasizes cross-functional collaboration, issue resolution, and maintaining a positive client experience throughout transitions.

The ideal candidate has 2–5 years in client services or related fields, strong communication skills, and proficiency with Excel, PowerPoint, and Smartsheet.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2–5 years of experience in Client Services, Project Management, Account Management, Data Operations, Commercial Operations, Market Research, or related fields.
• Knowledge of IQVIA National and/or Subnational products and services and/or pharmaceutical reports.
• Strong communication, organization, follow-up, and problem-solving skills.
• Ability to manage multiple priorities and deadlines.
• Experience using Microsoft Excel, PowerPoint, Microsoft Office applications, Smartsheet, and other visualization tools.
• High learning agility.

Responsibilities

• Coordinate transition activities for IQVIA data assets, including national and subnational assets and future patient-level assets.
• Assist with onboarding, migration, and implementation activities; monitor milestones and track open items through completion.
• Investigate and resolve routine client inquiries and first-line service issues; escalate complex items as needed.
• Partner with Go-to-market, Project Management, Commercial, Client Services, Data Operations, and Development Teams to support transition execution.
• Identify opportunities to improve transition processes and document lessons learned.

Skills

Communication

Organization

Follow-up

Problem-solving

Education

Bachelor’s degree

Tools

Microsoft Excel

PowerPoint

Smartsheet

Job description

Position Summary

The Client Transition Specialist supports client transition activities related to IQVIA next-generation data assets. This role serves as an operational resource responsible for coordinating transition deliverables, supporting issue resolution, facilitating communication across stakeholders, and helping ensure a positive client experience throughout the transition process.

Key Responsibilities

• Client Transition Support – Support client transition activities related to IQVIA data assets, including national and subnational assets and future patient-level assets. Assist with onboarding, migration, and implementation activities. Monitor transition milestones and track open items through completion.
• Issue Resolution – Investigate and resolve routine client inquiries and first-line service issues. Escalate complex items to appropriate support teams and monitor follow-up through closure.
• Cross-Functional Coordination – Partner with Go-to-market, Project Management, Commercial, Client Services, Data Operations, and Development Teams. Coordinate activities needed to support successful client transition execution.
• Client Communication – Develop effective working relationships with client contacts and provide information as needed to address questions tied to the transition to the Next Generation data assets. Provide practical updates regarding transition status, open items, and next steps.
• Process Improvement – Identify opportunities to improve transition processes and enhance client experience. Document repeatable steps, status updates, and lessons learned to support future transitions.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2–5 years of experience in Client Services, Project Management, Account Management, Data Operations, Commercial Operations, Market Research, or related fields.
• Knowledge of IQVIA National and/or Subnational products and services and/or pharmaceutical reports.
• Strong communication, organization, follow-up, and problem-solving skills.
• Ability to manage multiple priorities and deadlines.
• Experience using Microsoft Excel, PowerPoint, Microsoft Office applications, Smartsheet, and other visualization tools.
• High learning agility.

Preferred Qualifications

• Experience supporting pharmaceutical, biotech, or healthcare clients.
• Ability to work effectively in a cross-functional and matrixed environment.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $73,400.00 - $183,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere.

Thank you for your interest in growing your career with us.