Client Transition Coordinator

IQVIA; Parsippany-Troy Hills (NJ); On-site; USD 73,000 - 184,000; Full time

Job summary

IQVIA is seeking a Client Transition Specialist to coordinate transition activities for next-generation data assets and ensure a positive client experience in a dynamic environment.

You will work with cross-functional teams to monitor milestones, resolve routine inquiries, and document lessons learned to improve future transitions. This role emphasizes strong communication, organization, and the ability to manage multiple priorities in a fast-paced setting.

Qualifications

• Bachelor's degree or equivalent experience.
• 2-5 years of experience in Client Services, Project Management, Account Management, Data Operations, Commercial Operations, Market Research, or related fields.
• Knowledge of IQVIA National and/or Subnational products and services and/or pharmaceutical reports.
• Strong communication, organization, follow-up, and problem-solving skills.
• Ability to manage multiple priorities and deadlines.
• Experience using Microsoft Excel, PowerPoint, Microsoft Office applications, Smartsheet, and other visualization tools.
• High learning agility.

Responsibilities

• Support client transition activities related to IQVIA data assets, including national and subnational assets and future patient-level assets. Assist with onboarding, migration, and implementation activities.
• Monitor transition milestones and track open items through completion.
• Investigate and resolve routine client inquiries and first-line service issues.
• Escalate complex items to appropriate support teams and monitor follow-up through closure.
• Partner with Go-to-market, Project Management, Commercial, Client Services, Data Operations, and Development Teams.
• Coordinate activities needed to support successful client transition execution.
• Develop effective working relationships with client contacts and provide information as needed to address questions tied to the transition to the Next Generation data assets..
• Provide practical updates regarding transition status, open items, and next steps.
• Identify opportunities to improve transition processes and enhance client experience.
• Document repeatable steps, status updates, and lessons learned to support future transitions.

Skills

Strong communication

Organizational skills

Follow-up

Problem-solving

Multitasking

Learning agility

Education

Bachelor's degree or equivalent experience

Tools

Excel

PowerPoint

Smartsheet

Microsoft Office

Job description

IQVIA is seeking a Client Transition Specialist to coordinate transition activities for next-generation data assets and ensure a positive client experience in a dynamic environment.

You will work with cross-functional teams to monitor milestones, resolve routine inquiries, and document lessons learned to improve future transitions. This role emphasizes strong communication, organization, and the ability to manage multiple priorities in a fast-paced setting.