Engagement Manager, Client Transition

IQVIA; Doylestown (Bucks County); On-site; USD 86,000 - 240,000; Full time

Job summary

IQVIA is seeking an Engagement Manager to lead client transitions for next-generation data assets across national and subnational levels. You will drive transition execution, manage stakeholder relationships, and support change management to ensure successful adoption of IQVIA data assets and services.

Role requires delivery leadership, cross-functional partnership, and the ability to navigate complex pharma accounts while traveling to client sites as needed.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5–8 years of delivery management, client consulting, or related experience.
• Knowledge of IQVIA National/Subnational products and services.
• Ability to handle complex client needs and data concepts.
• Experience with large pharma accounts and stakeholders.
• High learning agility and travel to client sites.

Responsibilities

• Lead client transition initiatives for IQVIA next-generation data assets.
• Partner with cross-functional teams to plan, execute, and adopt transition plans.
• Resolve complex data issues and coordinate internal escalation.
• Build trusted client relationships and provide transition updates and next steps.
• Identify adoption barriers and drive stakeholder alignment during the transition.
• Document process improvements and lessons learned for future transitions.

Skills

Delivery management

Client consulting

Pharmaceutical operations

Problem solving

Travel readiness

Education

Bachelor’s degree

Tools

Microsoft Excel

PowerPoint

Smartsheet

Visualization tools

Job description

Parsippany, New Jersey, United States of America

Wayne, PA, Unites States of America

Full time

R1538699

Position Summary

The Engagement Manager, Client Transition leads client transition initiatives related to IQVIA next-generation data assets. This role serves as a consultant responsible for driving transition execution, managing stakeholder relationships, supporting change management, and helping ensure successful adoption of IQVIA data assets and services.

Key Responsibilities

Client Transition Leadership

• Support client transition activities involving IQVIA next-generation data assets, including national and subnational assets and future patient-level assets.
• Implement transition plans and manage implementation activities through completion.
• Monitor transition milestones and track open items through completion.

Cross-Functional Leadership

• Partner with Go-to-market, Project Management, Product Management, Commercial, Client Services, Data Operations, and Development Teams.
• Provide guidance and recommendations regarding transition planning, data utilization, adoption strategies, and operational readiness.

Issue Resolution & Escalation Management

• Resolve complex client data issues and coordinate second-line support with the appropriate internal teams.
• Partner across internal functions to drive timely and practical issue resolution.

Client Relationship Management

• Develop effective working relationships with client contacts and provide information as needed to address questions tied to the transition to the Next Generation data assets.
• Serve as a trusted transition partner throughout the client lifecycle.
• Provide practical updates regarding transition status, open items, and next steps.

Change Management

• Identify barriers to adoption and drive internal and external stakeholder alignment throughout the transition process.
• Support clients through operational and organizational changes related to new data assets and reporting solutions.

Process Improvement

• Identify opportunities to improve transition processes and enhance client experience.
• Document repeatable steps, status updates, and lessons learned to support future transitions.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5–8 years of relevant delivery management, client consulting, pharmaceutical commercial operations, project management, change management, account management, or related experience.
• Knowledge of IQVIA National and/or Subnational products and services and/or pharmaceutical reports.
• Problem-solving skills and ability to understand complex client needs, processes, and data concepts.
• Experience interacting with complex Large Pharma, Midsize Pharma, or Emerging Biopharma accounts across multiple stakeholders.
• High learning agility.
• Ability to travel to client sites as needed.

Preferred Qualifications

• Ability to work effectively in a matrix environment across IQVIA and client stakeholders.
• Ability to understand complex concepts and processes while multitasking, managing time, and prioritizing written and oral communication skills.
• Strong business acumen.
• Proficiency in Microsoft application tools (Microsoft Excel, PowerPoint), Smartsheet, and visualization tools.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $86,000.00 - $239,500.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

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