Strategic Client Technology Advisor

Xpertechs; Columbia (MD); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

401(k)

PTO

Job summary

XPERTECHS, a growing MSP in Maryland, seeks a Client Technology Advisor to document client technology, ensure alignment with standards, and serve as a subject matter expert on client stacks. You will interact with clients and internal teams to drive strategic conversations and improve outcomes.

The role is within the Client Services division, contributing to the Client Strategy practice, with emphasis on service, support, and client experience.

Qualifications

• Bachelor's degree or higher strongly preferred.
• 3+ years’ recent experience with network and systems administration required.
• 3+ years’ recent experience with technology consulting to the small or mid-sized business market strongly preferred.
• Experience and comfort working in a fast-paced environment.
• Knowledge of ITSM/ITIL/CIS/NIST frameworks and standards.

Responsibilities

• Document client technology through standard discovery techniques, including remote discovery, client interview, and site survey.
• Maintain alignment of client technology to XPERTECHS standards through routine reviews and assessments.
• Implement standards through configuration of client technology.
• Maintain the client roadmap.
• Inform and advise on the state of clients and aid in preparation of client Technology Business Reviews.
• Provide client-specific technical support to XPERTECHS personnel, including serving as a technical resource in client meetings.

Skills

Network administration

Systems administration

Technology consulting

Client interaction

Education

Bachelor's degree

Tools

Windows OS

Microsoft 365

Azure

VPN

Job description

XPERTECHS, a growing MSP in Maryland, seeks a Client Technology Advisor to document client technology, ensure alignment with standards, and serve as a subject matter expert on client stacks. You will interact with clients and internal teams to drive strategic conversations and improve outcomes.

The role is within the Client Services division, contributing to the Client Strategy practice, with emphasis on service, support, and client experience.