Strategic Client Success Partner for Education Growth

InStride

California (MO)

On-site

USD 75,000 - 85,000

Full time

8 days ago

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Benefits offered by this job

401(k) plan with company match

Flexible vacation policy

Paid family leave

Best-in-class health care benefits

Job summary

InStride seeks a Senior Client Success Specialist to partner with our education-focused clients, drive growth, and sustain high satisfaction. You will lead account strategy, coordinate with marketing, product, and support teams, and ensure successful program management across partner organizations.

Successful candidates bring 2+ years in client success, strong communication, and a data-driven approach to optimize learner outcomes and retention.

Qualifications

2+ years of experience in corporate client success or corporate client services.
Customer-first mentality and ability to nurture relationships.
Independent judgment to evaluate options in partners’ best interest.
Creative problem-solver who articulates solutions to evolving customer challenges.
Outstanding interpersonal, verbal and written communication.
Willingness to travel up to 10%.

Responsibilities

Act as trusted client liaison; manage program aspects, billing, learner communications, and Q&A.
Support yearly business reviews to demonstrate value and growth opportunities.
Analyze customer health metrics and collect feedback to inform decisions.
Provide ongoing client updates through Salesforce and internal channels.
Create presentation materials for internal and external meetings.
Develop and renew accounts through scalable program management strategies.
Track and communicate key success metrics to achieve goals with partners.
Own primary relationship for specialty, scholarship-only accounts.