Customer Success Consultant

Harris Computer; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary plus commission structure

Comprehensive medical, dental, and vision coverage

Employee stock ownership and 401K matching

Generous vacation and personal leave

Job summary

Harris Computer, located in New York, NY, is seeking an experienced sales professional to develop and execute strategic go-to-market initiatives. The role emphasizes partner success through onboarding and retention strategies, requiring 3–5 years in EdTech SaaS sales or customer success.

This position offers a competitive salary plus commission, comprehensive medical coverage from day one, employee stock ownership, and generous leave policies.

Qualifications

• 3–5 years of proven success in EdTech SaaS sales and/or customer success.
• Strong consultative selling and solution-based approach.
• Ability to effectively communicate with educators and leaders.

Responsibilities

• Develop go-to-market strategies to expand business.
• Manage onboarding and implementation for new partners.
• Collaborate with teams to design campaigns and services.

Skills

Consultative selling

Relationship management

Account growth strategies

Training delivery

Salesforce CRM

Microsoft Office Suite

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce CRM

Microsoft Office Suite

Job description

Key Responsibilities

Sales & Growth

• Develop and execute go-to-market strategies to expand business within assigned regions.
• Conduct market research and build targeted prospect lists using disciplined prospecting methods.
• Drive new business opportunities through cold calling, networking, and industry events.
• Prepare compelling proposals, quotations, and RFP responses.
• Maintain accurate forecasting and pipeline management in Salesforce CRM.

Partner Success & Retention

• Manage onboarding and implementation for new partners, ensuring successful rollout and adoption.
• Conduct periodic check-ins and goal reviews with partner leadership teams.
• Oversee renewals and payment processes, collaborating with the Renewal team.
• Lead cross-functional teams to analyze usage trends and implement strategies for increased adoption.
• Deliver training sessions, webinars, and create knowledge resources as needed.

Strategic Collaboration

• Represent your product line on the Operations Council to identify trends and influence product evolution.
• Collaborate with marketing and product teams to design campaigns and services that meet partner needs.
• Identify and develop new billable services to address evolving customer challenges.

What We’re Looking For

• Experience: 3–5 years of proven success in EdTech SaaS sales and/or customer success.
• Skills:
  • Strong consultative selling and solution-based approach.
  • Expertise in relationship management and account growth strategies.
  • Ability to deliver training and communicate effectively with educators and leaders.
  • Proficiency in Salesforce CRM and Microsoft Office Suite.
• Traits:
  • Entrepreneurial mindset, results-driven, and highly persistent.
  • Growth-oriented with strong analytical and problem-solving skills.
• Education: Bachelor’s degree or equivalent experience.

What We Offer

• Competitive salary plus commission structure.
• Comprehensive medical, dental, and vision coverage from day one.
• Employee stock ownership and 401K matching programs.
• Generous vacation and personal leave.Opportunities for career growth and creative expansion.