Healthcare Client Success Coordinator

IQVIA; Red Bank (NJ); On-site; USD 37,000 - 94,000; Full time

Job summary

IQVIA is seeking a Client Services Coordinator in New Jersey to provide foundational client support and relationship management under guidance from senior teammates. You will learn to troubleshoot, document interactions, and coordinate with internal teams to ensure clients derive maximum value from IQVIA solutions.

The role emphasizes strong communication, meticulous documentation, and the ability to manage multiple responsibilities in a fast-paced environment, supporting onboarding and adoption

Qualifications

• Bachelor's degree.
• Relevant internship, professional, customer support, client service, healthcare, pharmaceutical, life sciences, or related experience.
• Strong verbal and written communication skills with the ability to interact effectively with individuals at various organizational levels.
• Ability to analyze information, solve routine problems, and exercise sound judgment in a client-facing environment.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Proficiency with Microsoft Office applications, including Outlook, Excel, PowerPoint, and Word.
• Demonstrated customer-service orientation and commitment to delivering a positive client experience.
• Ability to work effectively both independently and as part of a collaborative team.

Responsibilities

• Provide day-to-day support to assigned clients under the guidance of senior team members, ensuring timely and professional responses to client inquiries.
• Learn and apply product, platform, and industry knowledge to effectively troubleshoot issues and address client questions.
• Accurately document client interactions, requests, and resolutions while ensuring appropriate follow-up and issue tracking.
• Develop strong working relationships with clients and internal stakeholders through effective communication and collaboration.
• Assist in identifying client needs, challenges, and opportunities to enhance the client experience and drive successful outcomes.
• Coordinate with cross-functional teams to facilitate the resolution of support issues and ensure clients receive accurate and timely information.

Skills

Communication

Attention to detail

Organizational skills

Customer service

MS Office

Verbal communication

Education

Bachelor's degree

Tools

CRM systems

Ticketing systems

Case management systems

Job description

IQVIA is seeking a Client Services Coordinator in New Jersey to provide foundational client support and relationship management under guidance from senior teammates. You will learn to troubleshoot, document interactions, and coordinate with internal teams to ensure clients derive maximum value from IQVIA solutions.

The role emphasizes strong communication, meticulous documentation, and the ability to manage multiple responsibilities in a fast-paced environment, supporting onboarding and adoption