Senior Client Success Lead: Data-Driven Campaigns

IQVIA LLC; Wayne (PA); On-site; USD 53,000 - 133,000; Full time

Job summary

IQVIA is seeking a Senior Customer Success Associate to serve as a key client support and delivery partner, ensuring accurate, high-quality measurement projects and strong client relationships. You will own critical project documentation, perform quality control, develop initial client insights, and mentor junior team members.

The role emphasizes collaboration with internal teams and proactive risk management to deliver value through IQVIA’s measurement tools and services.

Qualifications

• Experience with Paid Media such as Digital, TV, Audio, Search, Social, etc.
• Strong analytical and problem-solving skills with the ability to interpret complex datasets and identify actionable insights.
• Experience managing quality control, data validation, and client deliverables.
• Excellent communication skills with the ability to explain complex concepts clearly to clients and internal teams.
• Ability to manage multiple priorities and projects in a fast-paced environment.
• Strong attention to detail and commitment to delivery excellence.
• Demonstrated ability to collaborate across teams and build productive working relationships.
• Media agency background preferred 1-4 years experience.

Responsibilities

• Own and maintain recurring client deliverables, including mapping files, cost files, raw data validation, and quality control documentation.
• Perform second-pass QC, validation, and issue resolution to ensure deliverables meet IQVIA quality standards and client specifications.
• Ensure deliverables are completed accurately, on time, and aligned with client business objectives and contractual requirements.
• Identify, troubleshoot, and resolve data, reporting, and operational issues in partnership with internal subject matter experts.
• Continuously identify opportunities to improve workflows, increase efficiency, and reduce delivery risk.
• Monitor project execution and proactively communicate risks, concerns, and status updates to project leadership.
• Build and maintain strong working relationships with clients and support their day-to-day needs.
• Collaborate with clients on document setup, maintenance, and ongoing optimization.
• Train clients on how to effectively utilize deliverables, reporting tools, and measurement outputs.
• Respond to client inquiries through research and analysis that demonstrate a deep understanding of the client’s business, measurement objectives, and market dynamics.
• Partner with Engagement Managers to maximize the value clients receive from IQVIA products and services.
• Advocate for client success while balancing operational requirements and delivery standards.
• Conduct strategic analysis and interpretation of paid media and measurement performance data.
• Translate complex datasets into meaningful findings and initial client narratives.
• Support the development of insights, recommendations, and storylines that help drive client decision-making.
• Validate data accuracy and investigate anomalies to ensure insight integrity.
• Contribute to presentations, reporting materials, and client discussions by providing data-driven perspectives and recommendations.
• Maintain proficiency across IQVIA Digital Measurement tools, methodologies, and operational processes.
• Mentor and train Account Coordinators on delivery processes, quality standards, and analytical best practices.
• Collaborate effectively with Sales, Product, Delivery, Data Management, and other internal teams to ensure alignment on client goals and project execution.
• Share knowledge, best practices, and lessons learned to improve team effectiveness.
• Support onboarding, training, and process education for both clients and internal stakeholders as needed.

Skills

Paid Media

Analytical skills

Quality control

Client communication

Multitasking

Attention to detail

Cross-team collaboration

Media agency background

Job description

IQVIA is seeking a Senior Customer Success Associate to serve as a key client support and delivery partner, ensuring accurate, high-quality measurement projects and strong client relationships. You will own critical project documentation, perform quality control, develop initial client insights, and mentor junior team members.

The role emphasizes collaboration with internal teams and proactive risk management to deliver value through IQVIA’s measurement tools and services.