Strategic Client Success & Paid Media Partner

Sphere Digital Recruitment Group; Chicago (IL); Hybrid; USD 80,000 - 110,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Account/Customer Success Manager in Chicago to enhance client performance in advertising and paid media. This position requires 5–8 years of experience in customer success or digital marketing. Responsibilities include managing a portfolio of clients, leading onboarding, and optimizing their paid media investments. Enjoy a hybrid work setup and the chance to impact customer outcomes directly in a collaborative environment.

Qualifications

• 5–8 years of experience in Customer Success, Account Management, or Paid Media/Digital Marketing.
• Strong understanding of performance marketing platforms like Google Ads, Meta, and TikTok.
• Experience with attribution models and ROI reporting.

Responsibilities

• Manage a portfolio of enterprise advertising and agency clients.
• Lead onboarding and ongoing optimization to achieve clear ROI.
• Work with cross-functional teams to support retention and growth.

Skills

Customer Success Management

Digital Marketing

Performance Marketing Platforms

Attribution Models

Analytics Skills

Communication Skills

Tools

Salesforce

HubSpot

Job description

A leading recruitment agency is seeking an experienced Account/Customer Success Manager in Chicago to enhance client performance in advertising and paid media. This position requires 5–8 years of experience in customer success or digital marketing. Responsibilities include managing a portfolio of clients, leading onboarding, and optimizing their paid media investments. Enjoy a hybrid work setup and the chance to impact customer outcomes directly in a collaborative environment.