Account Manager & Customer Success - B2B AdTech (Remote)

Octane11, Inc.; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

A growing AI marketing analytics company seeks an experienced Account Manager, Customer Success to enhance client relationships and drive renewals. You will help onboard new clients, track engagement metrics, and cultivate trust-based relationships with B2B teams across various locations including Chicago, Indianapolis, and with a remote option. Candidates should have at least 2 years of relevant experience and familiarity with adtech/martech platforms. This is a full-time remote position with working hours aligned to US-East time.

Qualifications

• 2+ years of experience in customer success and account management.
• Experience with agency environments or B2B digital ad buying platforms.
• Working knowledge of adtech concepts like impressions, clicks, conversion.

Responsibilities

• Recommend best practices and optimizations to clients.
• Lead new clients through setup and training.
• Cultivate strong relationships with B2B sales and marketing teams.
• Monitor account health and engagement metrics.
• Manage contract timelines and renewals.
• Relay client insights to improve product and client experience.

Skills

Customer success and account management

Adtech/martech platforms

B2B audience targeting

Strong written and spoken English skills

Tools

Salesforce

Marketo

HubSpot

Ttd

DV360

Xandr

Job description

A growing AI marketing analytics company seeks an experienced Account Manager, Customer Success to enhance client relationships and drive renewals. You will help onboard new clients, track engagement metrics, and cultivate trust-based relationships with B2B teams across various locations including Chicago, Indianapolis, and with a remote option. Candidates should have at least 2 years of relevant experience and familiarity with adtech/martech platforms. This is a full-time remote position with working hours aligned to US-East time.