Strategic Client Success Manager - Public Sector Growth

Verra Mobility Corporation; Mesa (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Verra Mobility Corporation in Mesa, AZ is seeking a Client Relationship Manager to serve as the primary contact for government and municipal clients, managing communications and strategic partnerships to drive retention and expansion. The role requires 3-5 years in a client-facing environment and understanding of contractual compliance.

You will lead client meetings, coordinate cross-functional teams, monitor performance, and support onboarding, renewals, and revenue recovery efforts to ensure

Qualifications

• 3-5 years' experience in a client-facing environment, account management or similar role.
• Experience working with government agencies, municipalities, public sector clients, or regulated industries strongly preferred
• Strong understanding of customer contracts, compliance requirements, and applicable legislation within a client service environment preferred
• Demonstrated ability to build trusted client relationships, drive client satisfaction and retention, and identify opportunities for account growth and operational improvement
• Proven ability to manage escalated client concerns, navigate difficult conversations, and drive issue resolution

Responsibilities

• Build and maintain strong client relationships by serving as the primary point of contact and trusted advisor for all client communication, support, and strategic partnership needs
• Lead recurring client meetings, manage follow-up actions, and proactively identify opportunities to improve client satisfaction, retention, and account growth
• Develop long-term client partnerships that deliver operational and financial value while identifying opportunities to optimize, retain, and expand business within existing accounts
• Collaborate cross-functionally with Operations, Product, Finance, IT, and other internal teams to resolve service delivery issues, support contractual obligations, and ensure successful client outcomes
• Maintain a strong understanding of product configurations, system functionality, and cross-service workflows in order to effectively support clients and troubleshoot issues
• Oversee client onboarding, implementations, project execution, software releases, and UAT activities to ensure requirements are met and changes are successfully deployed
• Monitor client performance, analyze operational and financial data, identify trends or anomalies, and communicate risks, recommendations, and resolutions to internal and external stakeholders
• Support client account health through oversight of reporting, account reconciliation, invoice accuracy, overdue revenue recovery, and monthly settlement deliverables
• Educate and guide clients on product capabilities, operational processes, and industry best practices to drive adoption and long-term success
• Manage multiple priorities in a fast-paced environment while demonstrating strong organizational skills, critical thinking, communication, and problem-solving abilities
• Maintain knowledge of applicable legislation, regulatory requirements, and client contracts to support compliance and operational success
• Willingness and ability to travel up to 30-50% as needed for client meetings, onsite support, implementations, industry conferences, and relationship management activities

Skills

Client relationship management

Account management

Communication skills

Analytical thinking

Negotiation

CRM experience

Travel up to 50%

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

CRM platforms

Job description

Verra Mobility Corporation in Mesa, AZ is seeking a Client Relationship Manager to serve as the primary contact for government and municipal clients, managing communications and strategic partnerships to drive retention and expansion. The role requires 3-5 years in a client-facing environment and understanding of contractual compliance.

You will lead client meetings, coordinate cross-functional teams, monitor performance, and support onboarding, renewals, and revenue recovery efforts to ensure