Strategic Client Success & Experience Leader

American Traffic Solutions; California (PA); On-site; USD 90,000 - 130,000; Full time

Job summary

Verra Mobility seeks an experienced program manager/executive administrator to optimize daily operations, ensure accuracy in processes, and drive exceptional customer experiences. You will oversee invoicing, contract renewals, and cross-functional collaboration with Sales and Product teams, while supporting governance and compliance tasks and client interactions.

The role emphasizes strategic planning, strong communication, and travel to client sites as needed, contributing to service excellence

Qualifications

• Bachelor's degree in business administration, management, or related field.
• Extensive experience in program management, executive administration, or similar role.
• Strong background in enhancing customer experience and driving operational improvements.
• Exceptional organizational, communication, and problem-solving skills.
• Willingness to travel to client locations as required.

Responsibilities

• Oversee and optimize daily operational processes.
• Assist with quality, accuracy and compliance audits.
• Oversee invoicing processes and approvals.
• Ensure renewal of assigned contracts and advise on contract options.
• Support court and administrative hearings as required.
• Collaborate with Sales and Product Teams for regular customer interaction.

Skills

Customer experience

Operations management

Communication

Problem-solving

Travel readiness

Education

Bachelor's degree in business administration or management

Tools

Microsoft Office Suite (Excel, Word, PowerBI)

Job description

Verra Mobility seeks an experienced program manager/executive administrator to optimize daily operations, ensure accuracy in processes, and drive exceptional customer experiences. You will oversee invoicing, contract renewals, and cross-functional collaboration with Sales and Product teams, while supporting governance and compliance tasks and client interactions.

The role emphasizes strategic planning, strong communication, and travel to client sites as needed, contributing to service excellence