Strategic Customer Success Manager (Remote)

Impartner; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Impartner is seeking a Customer Success Manager to own a portfolio of named customers, drive adoption and outcomes, and renewals. You’ll collaborate with Sales and Product to deliver value and ROI across the customer lifecycle, while guiding onboarding and ongoing success programs.

You’ll need strong relationship skills, superb organization, and experience with CRM software. This role is fully remote across select US states.

Qualifications

• Superior interpersonal skills and strong leadership.
• Highly organized with excellent time management.
• Excellent oral and written communication skills.
• Capable of coordinating multiple resources and negotiating contracts.
• Proficient in Microsoft Excel and PowerPoint.
• Knowledge of CRM systems (Salesforce, Dynamics, HubSpot).
• Experience with PRM software such as Impartner PRM and related platforms.
• Channel marketing expertise is preferred.

Responsibilities

• Provide best-in-class responsiveness and a confident resolution experience.
• Gather customer feedback to inform sales and product roadmap.
• Provide ongoing technical and product support and training.
• Own the customer contract and renewal process.
• Communicate adoption trends and business plans to customers.
• Identify opportunities for advocacy and referrals.
• Collaborate with Sales to support expansion opportunities.
• Deliver ROI-focused outcomes across the customer lifecycle.

Skills

Interpersonal skills

Time management

Communication

Contract management / negotiation

MS Office (Excel, PowerPoint)

CRM software (Salesforce, Dynamics,Hub

Tools

Impartner PRM

Salesforce

Dynamics

HubSpot

Job description

Impartner is seeking a Customer Success Manager to own a portfolio of named customers, drive adoption and outcomes, and renewals. You’ll collaborate with Sales and Product to deliver value and ROI across the customer lifecycle, while guiding onboarding and ongoing success programs.

You’ll need strong relationship skills, superb organization, and experience with CRM software. This role is fully remote across select US states.