Strategic Client Success Manager (Remote)

Jobgether; United States; On-site; USD 100,000 - 168,000; Full time

Benefits offered by this job

Competitive salary

Discretionary bonus 12%

Medical, dental, vision coverage

HSAs contributions starting Day 1

401(k) company match

PTO and holidays

Job summary

Jobgether is seeking a Manager, Client Success - Strategic for a partner in the United States. This role leads a team responsible for our most strategic, high-value B2B SaaS client relationships, guiding CS managers to drive adoption, retention, renewals, and expansion.

You will navigate complex stakeholder environments, partner with Sales, Product, Services, Legal, and Finance, and use data-driven insights to improve client outcomes.

Qualifications

• 5+ years in Client Success, account management, renewals, or related function in B2B SaaS.
• At least 1 year leading client-facing teams.
• Experience with $250K+ ARR clients in complex orgs.
• Proven renewals, escalations, and expansion experience with Sales.
• Strong strategic account management and client value realization.
• Ability to use data to identify risks and opportunities.
• Experience leveraging AI/tech to improve productivity or outcomes.
• Excellent leadership, coaching, and performance management skills.
• Communicates well with senior stakeholders.
• Willingness to travel up to 10%.
• Experience in enterprise SaaS, e-commerce, marketplaces, or retail tech is a plus.

Responsibilities

• Lead and coach a team of Client Success Managers supporting strategic and high-value B2B SaaS clients.
• Guide CSMs in driving product adoption, value realization, retention, renewal, and growth.
• Navigate complex client organizations and build executive stakeholder relationships.
• Oversee strategic account health, risks, opportunities, and client needs.
• Manage client escalations and coordinate internal resources to protect outcomes.
• Oversee renewal planning and execution across the portfolio.
• Partner with Sales to identify and support expansion opportunities.
• Connect success plans to retention, renewal, and growth outcomes.
• Use data to identify trends, risks, and actions.
• Collaborate across Sales, Product, Services, Finance, Legal and others.
• Address client requirements and drive cross-functional initiatives.
• Encourage responsible use of AI and automation to improve insights and delivery.
• Set performance expectations and provide coaching and feedback.
• Hire and lead high-performing client-facing teams.
• Foster culture centered on client value and measurable outcomes.

Skills

Team leadership

Executive engagement

Data-driven decisions

Strategic accounts

Cross-functional

Communication

People leadership

Travel 10%

AI adoption

Sales collaboration

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Claude

Job description

Jobgether is seeking a Manager, Client Success - Strategic for a partner in the United States. This role leads a team responsible for our most strategic, high-value B2B SaaS client relationships, guiding CS managers to drive adoption, retention, renewals, and expansion.

You will navigate complex stakeholder environments, partner with Sales, Product, Services, Legal, and Finance, and use data-driven insights to improve client outcomes.