Enterprise Customer Success Leader

Jobgether; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Jobgether, a partner company, is seeking a Manager, Customer Success based in the United States. You will lead a team of Customer Success Managers responsible for adoption, retention, and expansion across an enterprise portfolio.

This role blends people leadership with accountability for team revenue outcomes, coaching on executive engagement, and cross-functional collaboration with Sales, Product, Marketing, and Support to ensure customers realize measurable value.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 4+ years of experience managing people within customer-facing teams and 6+ years of overall experience in Customer Success or a related function.
• Experience managing a team responsible for a customer book of business with renewal and expansion targets.
• Working knowledge of CS platforms such as Totango or Gainsight and CRM systems such as Salesforce.
• Strong ability to use data, dashboards, customer health scores, and portfolio metrics to identify trends and drive team actions.
• Excellent interpersonal, communication, coaching, and relationship-building skills, including the ability to engage effectively with customer executives.
• Experience working successfully in cross-functional and matrixed environments.
• Willingness to travel up to 20%.

Responsibilities

• Lead, coach, and develop a team of Customer Success Managers with varying levels of experience.
• Own the full people management lifecycle, including hiring, onboarding, performance reviews, development planning, coaching, and performance management.
• Establish a consistent team operating rhythm covering account health reviews, forecast calls, account planning, strategy sessions, and customer success activities.
• Set clear expectations for CSM activity, execution quality, and customer outcomes while holding the team accountable to established standards.
• Build team capabilities through structured coaching on executive engagement, business reviews, value realization, success storytelling, and expansion identification.
• Coordinate with Sales, Product, Marketing, Professional Services, and Support to align delivery with customer objectives.
• Own team-level targets for revenue retention, renewals, and expansion pipeline.
• Monitor customer health scores, adoption metrics, and portfolio-level risk indicators, taking action as trends indicate potential churn.
• Deliver accurate renewal and expansion forecasts to leadership on a regular cadence.

Skills

Leadership

People management

Data-driven decision making

Cross-functional collaboration

Executive engagement

Education

Bachelor's degree or equivalent

Tools

Totango

Gainsight

Salesforce

Job description

Jobgether, a partner company, is seeking a Manager, Customer Success based in the United States. You will lead a team of Customer Success Managers responsible for adoption, retention, and expansion across an enterprise portfolio.

This role blends people leadership with accountability for team revenue outcomes, coaching on executive engagement, and cross-functional collaboration with Sales, Product, Marketing, and Support to ensure customers realize measurable value.