Strategic Client Success Manager - Remote Growth & Impact

Collabrios Health; New York (NY); Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health benefits

401(k) with company contribution

Flexible PTO

Sick time

Learning & development

Job summary

Collabrios Health is seeking a Strategic Client Success Manager to partner with client portfolios across our healthcare SaaS offerings. This remote role emphasizes adoption, retention, and expansion, delivering operational improvements and ROI for PACE programs nationwide.

As a trusted advisor, you will develop success plans, lead reviews, monitor health metrics, and collaborate with Product, Implementation, Training, and Help Desk teams to drive value and growth.

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Public Administration, or a related field.
• 5+ years of experience in Client Success, Account Management, Healthcare Operations, or related roles
• Demonstrated ability to manage strategic client relationships and influence stakeholders at all levels
• Strong analytical and problem-solving capabilities with the ability to translate data into actionable recommendations
• Experience supporting clients within healthcare and SaaS
• Ability to manage multiple priorities in a fast-paced, client-focused environment

Responsibilities

• Serve as the primary point of contact and strategic partner for an assigned client portfolio, developing trusted relationships with key stakeholders, decision-makers, and administrators.
• Develop and maintain client success plans aligned with organizational goals, adoption targets, and business outcomes.
• Lead recurring business reviews and oversea day-to-day account activities that demonstrate value realization, operational improvements, and ROI.
• Monitor client health indicators, adoption trends, risk factors, and engagement metrics to proactively address challenges and opportunities.
• Maintain strong product knowledge to support client enablement.
• Partner with Product, Development, Implementation, Training, and Help Desk teams to advocate for client needs and drive successful outcomes.
• Identify expansion opportunities through increased product utilization, workflow optimization, and strategic solution recommendations.
• Guide clients through organizational change initiatives, new feature adoption, and operational transformation efforts.
• Support executive stakeholder communications during escalations, strategic initiatives, and organizational changes.
• Analyze client performance data and deliver actionable recommendations that improve efficiency, compliance readiness, and overall program outcomes.
• Contribute to Client Success operational excellence through process improvement initiatives and knowledge sharing.

Skills

Client Success

Account Management

Healthcare Operations

Data Analysis

SaaS experience

Education

Bachelor’s degree in Business, Healthcare Administration, Public Administration, or a related field

Tools

Microsoft Office Suite

Salesforce

Atlassian products

Job description

Collabrios Health is seeking a Strategic Client Success Manager to partner with client portfolios across our healthcare SaaS offerings. This remote role emphasizes adoption, retention, and expansion, delivering operational improvements and ROI for PACE programs nationwide.

As a trusted advisor, you will develop success plans, lead reviews, monitor health metrics, and collaborate with Product, Implementation, Training, and Help Desk teams to drive value and growth.