Strategic Client Success Manager - Oncology Trials

Massive Bio, Inc.; Tennessee; On-site; USD 90,000 - 130,000; Full time

Job summary

Massive Bio, Inc. seeks a Client Success Manager to be the primary contact for a portfolio of biopharma sponsors, managing relationships, leading recurring calls and business reviews to ensure high standards of service.

You will work with Clinical Operations, Provider Engagement, and Marketing to translate sponsor requirements into clear delivery plans, produce progress reports and dashboards, and keep sponsors informed on trial status.

Qualifications

• 3–7 years in sponsor- or client-facing role in healthcare or life sciences.
• Experience leading client meetings and cross-functional teams.
• Fluent English with strong executive presence and communication.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Manage a portfolio of biopharma sponsor accounts, leading recurring calls, business reviews and ad-hoc requests.
• Serve as the primary contact for sponsor requests and ensure timely, satisfactory responses.
• Translate sponsor goals into cross-functional delivery plans across Clinical Ops, Provider Engagment, and Marketing.
• Prepare audit-ready reports, dashboards and presentations for regular reviews and keep CRM data current.
• Surface quality and delivery signals with Clinical Ops and advocate for improvements.
• Support account renewals by tracking milestones and demonstrating value delivered.

Skills

Client relationships

Executive presence

Communication

CRM reporting

Education

Bachelor's degree

Tools

CRM

Excel

Slides

Job description

Massive Bio, Inc. seeks a Client Success Manager to be the primary contact for a portfolio of biopharma sponsors, managing relationships, leading recurring calls and business reviews to ensure high standards of service.

You will work with Clinical Operations, Provider Engagement, and Marketing to translate sponsor requirements into clear delivery plans, produce progress reports and dashboards, and keep sponsors informed on trial status.