Strategic Client Success Lead, Oncology Trials

Massive Bio, Inc.; North Carolina; On-site; USD 70,000 - 95,000; Full time

Job summary

Massive Bio, Inc. is seeking a Client Success Manager to serve as the primary contact for biopharma sponsors, managing relationships and translating sponsor needs into actionable plans. You will partner with Clinical Operations, Provider Engagement, and Marketing to deliver on commitments and provide regular progress updates.

You will drive satisfaction, support renewals, and deliver audit-ready reports and dashboards, while maintaining CRM data and ensuring high-quality sponsor communication.

Qualifications

• 3–7 years in sponsor- or client-facing role in healthcare or life sciences.
• Proven ability to lead client meetings and cross-functional teams.
• Strong communication and executive presence.
• Bachelor's degree or equivalent experience.

Responsibilities

• Manage a portfolio of biopharma sponsor accounts and lead recurring calls and business reviews.
• Translate sponsor requirements into clear delivery plans across Clinical Operations, Provider Engagement, and Marketing.
• Prepare progress reports and dashboards; maintain CRM data.
• Support renewals by tracking milestones and demonstrating value.
• Serve as primary contact for sponsor requests and ensure satisfaction.

Skills

Client relationship management

Executive presence

Cross-functional leadership

Fluent English

Attention to detail

Education

Bachelor's degree

Tools

CRM

Excel

Slides

Job description

Massive Bio, Inc. is seeking a Client Success Manager to serve as the primary contact for biopharma sponsors, managing relationships and translating sponsor needs into actionable plans. You will partner with Clinical Operations, Provider Engagement, and Marketing to deliver on commitments and provide regular progress updates.

You will drive satisfaction, support renewals, and deliver audit-ready reports and dashboards, while maintaining CRM data and ensuring high-quality sponsor communication.