Strategic Client Success Manager - Oncology Trials

Massive Bio, Inc.; Ohio; Presencial; USD 70 000 - 100 000; Tempo integral

Resumo da oferta

Massive Bio, Inc. is seeking a Client Success Manager to serve as the primary contact for biopharma sponsors enrolling patients in oncology trials.

You will manage a portfolio, lead recurring calls and business reviews, and ensure sponsors' needs are met on time and to a high standard. Working cross-functionally with Clinical Operations, Provider Engagement, and Marketing, you will translate sponsor requirements into delivery plans, prepare progress dashboards, and keep CRM data current to

Qualificações

• 3–7 years in sponsor- or client-facing role in healthcare or life sciences.
• Led client meetings and business reviews with cross-functional teams.
• Fluent English communication, with clear follow-ups.
• Experience with reporting and data presentation (CRM, Excel, Slides).

Responsabilidades

• Manage a portfolio of biopharma sponsor accounts and lead recurring calls.
• Translate sponsor needs into clear delivery plans with cross-functional teams.
• Prepare progress reports, dashboards, and presentations for reviews.
• Keep CRM data current and accurate.
• Support renewals by tracking milestones and value delivered.
• Collaborate with Clinical Operations, Provider Engagement, and Marketing.

Conhecimentos

Client relationship management

Meeting leadership

Cross-functional collaboration

Executive presence

Communication skills

Formação académica

Bachelor's degree or equivalent

Ferramentas

CRM

Excel

Slides

Descrição da oferta de emprego

Massive Bio, Inc. is seeking a Client Success Manager to serve as the primary contact for biopharma sponsors enrolling patients in oncology trials.

You will manage a portfolio, lead recurring calls and business reviews, and ensure sponsors' needs are met on time and to a high standard. Working cross-functionally with Clinical Operations, Provider Engagement, and Marketing, you will translate sponsor requirements into delivery plans, prepare progress dashboards, and keep CRM data current to