Strategic Client Success Manager – Mid‑Market Growth

Siemens AG; Raleigh (NC); À distance; USD 63 000 - 109 000; Plein temps

Résumé du poste

Siemens AG in Raleigh, NC (remote options across the United States) seeks a proactive Client Success Manager to oversee a Mid-Market portfolio post-onboarding, drive renewals, and identify growth opportunities. You will act as a trusted advisor, align success plans with business goals, and help customers realize value from their investment.

Collaborate with Sales and product teams, monitor health metrics, conduct reviews, and coach customers toward higher-value tiers.

Qualifications

• BA/BS degree OR 5+ years of Client Success experience in lieu of degree.
• 2+ years of experience in Customer Success, Account Management, or related roles.
• Proven success managing MM/SMB accounts with ARR > $30K in a SaaS or technology environment.
• Familiarity with SaaS operations, including subscription models and customer lifecycle management.
• Experience using Salesforce, Microsoft Office, and BI tools.
• Strong commitment to metrics and data-driven decision-making.

Responsabilités

• Manage a portfolio of MM accounts post-onboarding, ensuring high levels of customer satisfaction and retention.
• Manage client renewal process for forecasting and securing revenue.
• Drive adoption and engagement through proactive outreach and success planning.
• Identify opportunities for upsell, cross-sell, and expansion in collaboration with Sales.
• Monitor account health and usage metrics to identify risks and opportunities.
• Conduct regular check-ins, Account Reviews/Business reviews, and keep up to date success plans to ensure alignment with customer goals.
• Serve as the voice of the customer internally, advocating for their needs and feedback.
• Collaborate with internal teams to resolve issues and deliver a seamless customer experience.
• Support the development of MM accounts into Enterprise-level relationships through strategic engagement and value delivery.

Connaissances

Account management

CS leadership

Forecasting

Revenue growth

Communication

Project management

Formation

BA/BS or 5+ years CS experience

Outils

Salesforce

Microsoft Office

BI tools

Description du poste

Siemens AG in Raleigh, NC (remote options across the United States) seeks a proactive Client Success Manager to oversee a Mid-Market portfolio post-onboarding, drive renewals, and identify growth opportunities. You will act as a trusted advisor, align success plans with business goals, and help customers realize value from their investment.

Collaborate with Sales and product teams, monitor health metrics, conduct reviews, and coach customers toward higher-value tiers.