Strategic Mid-Market Client Success Manager

Siemens; Raleigh (NC); Hybrid; USD 63,000 - 109,000; Full time

Job summary

Siemens is seeking a Client Success Manager to oversee a Mid-Market portfolio in the U.S., focusing on renewals, adoption, and revenue growth for ARR above $30K in SaaS. You’ll serve as trusted advisor and collaborate with Sales to maximize customer value.

Based in Raleigh or US-wide remote, you’ll drive success planning, orchestrate account reviews, monitor usage metrics, and advance MM customers toward Enterprise relationships while aligning with business goals.

Qualifications

• BA/BS degree or 5+ years in Client Success/Account Management.
• 2+ years in Customer Success or related roles.
• Proven success managing MM/SMB accounts with ARR > $30K in SaaS.
• Familiarity with SaaS operations including subscriptions and lifecycle.
• Experience using Salesforce, Microsoft Office, and BI tools.
• Data-driven with metrics and forecasting experience.
• Experience owning revenue targets and account growth.
• Excellent communication and collaboration skills.
• Strong organizational and time management skills.
• Experience with verticals: Energy, Manufacturing, Education, Government, Healthcare.

Responsibilities

• Manage a portfolio of mid-market accounts post-onboarding, ensuring retention.
• Own renewal forecasting and revenue recognition.
• Drive adoption and engagement through proactive success planning.
• Identify upsell/cross-sell opportunities with Sales.
• Monitor health metrics and usage for risks and opportunities.
• Conduct regular check-ins and business reviews with customers.
• Advocate for customer needs internally and coordinate with teams.
• Guide MM accounts toward Enterprise-level relationships.

Skills

Customer focus

Account management

Relationship building

Communication

Problem solving

Education

BA/BS degree OR 5+ years of Client Success experience

Tools

Salesforce

Microsoft Office

BI tools

Job description

Siemens is seeking a Client Success Manager to oversee a Mid-Market portfolio in the U.S., focusing on renewals, adoption, and revenue growth for ARR above $30K in SaaS. You’ll serve as trusted advisor and collaborate with Sales to maximize customer value.

Based in Raleigh or US-wide remote, you’ll drive success planning, orchestrate account reviews, monitor usage metrics, and advance MM customers toward Enterprise relationships while aligning with business goals.