Client Success Manager - MSP and IT Solutions

StoredTech; Town of Queensbury (NY); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Holidays

Generous PTO

Birthdays Off

Flexible Work Environment

Growth Opportunities

Job summary

StoredTech in the Capital Region of New York is seeking a Client Success Representative who will be the trusted voice for our clients, guiding them through their journey with Managed IT, cloud services, and cybersecurity offerings.

You will build strong relationships, review performance metrics, and collaborate with product and service teams to ensure client success, retention, and opportunities for upsell, while traveling up to 20% as needed.

Qualifications

• Excellent communication and interpersonal skills.
• Analytical mindset for reviewing client performance metrics.
• Ability to manage multiple client accounts simultaneously.
• Strong organizational skills and task orientation.
• CRM experience and comfort with data.
• Team collaboration and coordination.
• Adaptability in a fast-paced environment.

Responsibilities

• Serve as a main point of contact for clients, understanding their business goals and challenges.
• Regularly check in with clients to assess satisfaction and identify opportunities for improvement.
• Escalate complex problems to internal teams with timely resolution.
• Conduct regular client reviews to discuss performance metrics and gather feedback.
• Provide clients with training on new features and best practices.
• Monitor renewals and engage to ensure retention.
• Identify upsell and cross-sell opportunities.
• Advocate for client needs within the organization.
• Collaborate with product and service teams for client-centric improvements.
• Maintain accurate client records and document interactions in CRM.
• Contribute to achieving monthly revenue goals.

Skills

Excellent communication

Analytical mindset

Multi-client management

Team collaboration

Adaptability

CRM experience

Proactive problem solving

Tools

HubSpot CRM

Job description

StoredTech in the Capital Region of New York is seeking a Client Success Representative who will be the trusted voice for our clients, guiding them through their journey with Managed IT, cloud services, and cybersecurity offerings.

You will build strong relationships, review performance metrics, and collaborate with product and service teams to ensure client success, retention, and opportunities for upsell, while traveling up to 20% as needed.