Strategic Client Success Manager II - Regulated Industries

SQA Services, Inc.; Mobile (AL); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

401(k) retirement plan

Disability insurance

Life insurance

Paid parental leave

Vacation time (3 weeks)

Paid holidays (8+)

Sick leave (5 days)

Job summary

SQA Services, Inc. is seeking a Client Success Manager II to drive client health, contract renewals, and expansion opportunities across regulated industries.

You will coordinate service delivery, manage timelines and budgets, and serve as the primary liaison between clients and internal teams, ensuring expectations are met or exceeded. You will collaborate with Business Development, Engineering, Service Delivery, Accounting/Finance, and Digital Services to maximize client value while maintaining

Qualifications

• Bachelor’s degree in Business, Engineering, Life Sciences or related field.
• 5+ years of experience in Client Success, Account Management, or Quality Management in regulated industries.
• Aerospace experience is a plus.
• Strong knowledge of quality systems, compliance frameworks, and industry certifications (e.g., AS9100, GMP, GLP, GDP, ISO 9001, ISO 13485).
• Proven track record of managing enterprise clients in technical or regulated environments.
• Proficient in MS Office, CRM (HubSpot, etc).
• Exceptional communication, negotiation, and presentation skills.
• Ability to translate complex technical or regulatory information into client-friendly language.

Responsibilities

• Oversee client health management, adoption, engagement, satisfaction, and KPI alignment.
• Own and drive the renewal process with cross-functional collaboration to minimize risk.
• Identify expansion opportunities and partner with Sales on upsell and cross-sell efforts.
• Deliver insights and ROI discussions to stakeholders and executives.
• Stay current on industry trends, regulations, and compliance requirements relevant to Life Sciences, Data Centers, and Aerospace.
• Support other areas within SQA for continued success.

Skills

Communication skills

Negotiation

Presentation skills

Client management

Education

Bachelor’s degree in Business, Engineering, Life Sciences or related field

Tools

MS Office

HubSpot CRM

Job description

SQA Services, Inc. is seeking a Client Success Manager II to drive client health, contract renewals, and expansion opportunities across regulated industries.

You will coordinate service delivery, manage timelines and budgets, and serve as the primary liaison between clients and internal teams, ensuring expectations are met or exceeded. You will collaborate with Business Development, Engineering, Service Delivery, Accounting/Finance, and Digital Services to maximize client value while maintaining