Client Success Manager II

Sqaservices; California; On-site; USD 70,000 - 100,000; Full time

Job summary

SQA Services in California seeks a Client Success Manager II to coordinate service delivery, manage client relationships, and ensure high levels of client satisfaction. The role involves overseeing project execution, timelines, resources, and budgets, acting as the main liaison between clients and internal teams.

The ideal candidate excels at cross-functional collaboration and contract renewals, with a focus on expanding services and maintaining service quality across engagements.

Responsibilities

• Coordinate delivery of services and solutions to clients.
• Manage client relationships and oversee client satisfaction.
• Oversee execution of projects and services, managing timelines, resources, and budgets, and serve as the primary client contact with internal teams.

Job description

SQA protects through quality. We have a global footprint that supports complex and highly regulated supply chains. The partnerships SQA has created over the past 30 years have benefitted our clients' integrated strategies, which SQA can support on an annual basis. SQA works with its client partners and their supply chain in over 90 countries annually, deploying over 1000 associates. SQA understands the complexity and challenges of a global supply chain and our clients see that the results from SQA exceed their internal efficiencies. Annually, SQA performs thousands of audits, 3 million parts inspected at the source, and 70,000 hours of Engineering Supplier Development. This occurs in the form of managed programs at their suppliers that include, but may not be limited to, audits, assessments, supplier development, part approvals, inspection, remediation, self-release, and full-time surveillance.

Overview

As a Client Success Manager II at SQA Services, you will play a pivotal role in supporting SQA's client-facing interactions while driving contract renewals, client health, and identifying expansion opportunities. They will coordinate the successful delivery of services and solutions to clients, manage client relationships, and oversee client satisfaction. This role involves overseeing the execution of projects and services, managing timelines, resources, and budgets, and acting as the primary point of contact between the client and internal teams. The Client Success Manager II works closely with Business Development, Engineering, Service Delivery, Accounting/Finance, and Digital Services to ensure that client expectations are met or exceeded, while maintaining a high level of service quality.

SQA is an Equal Opportunity Employer; employment with us is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

(*) To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.