Strategic Client Success Manager (Growth & Retention)

Mariforce Crewing; Florida; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Paid holidays

Job summary

Mariforce Crewing is seeking an Account Manager in Palm Beach Gardens, FL to own and nurture strategic client relationships within the Client Success Department. You will ensure exceptional service, proactive communication, and consultative support, driving engagement, retention, and growth for 250–300 accounts.

You will coordinate with QA, Logistics, and Salesforce teams, lead client trainings, and mentor junior staff while maintaining high emotional intelligence and strategic foresight.

Qualifications

• 3+ years of B2B Account Management or Client Success experience.
• Hands-on proficiency with Salesforce for account management.
• Bachelor's degree in Business Administration, Marketing, Communications, or related field.

Responsibilities

• Client Relationship Management: Manage a defined book of business (250–300 accounts) and serve as the primary contact for escalations and planning.
• Proactive Outreach & Growth: Drive retention, identify upsell opportunities, run campaigns, reactivate dormant accounts.
• Training & Enablement: Lead client trainings and go-live calls for new accounts or service changes.
• Operational Coordination: Partner with QA, Logistics, and Salesforce teams to ensure seamless client experiences and real-time documentation.
• Mentorship & Leadership: Support and mentor Associate Account Managers and Service Delivery Coordinators.

Skills

Account Management

CRM

Sales outreach

Client communication

Education

Bachelor's degree

Tools

Salesforce

Job description

Mariforce Crewing is seeking an Account Manager in Palm Beach Gardens, FL to own and nurture strategic client relationships within the Client Success Department. You will ensure exceptional service, proactive communication, and consultative support, driving engagement, retention, and growth for 250–300 accounts.

You will coordinate with QA, Logistics, and Salesforce teams, lead client trainings, and mentor junior staff while maintaining high emotional intelligence and strategic foresight.