Account Manager

Mariforce Crewing; Florida; Vor Ort; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) with company match

Paid time off

Paid holidays

Zusammenfassung

Mariforce Crewing is seeking an Account Manager in Palm Beach Gardens, FL to own and nurture strategic client relationships within the Client Success Department. You will ensure exceptional service, proactive communication, and consultative support, driving engagement, retention, and growth for 250–300 accounts.

You will coordinate with QA, Logistics, and Salesforce teams, lead client trainings, and mentor junior staff while maintaining high emotional intelligence and strategic foresight.

Qualifikationen

• 3+ years of B2B Account Management or Client Success experience.
• Hands-on proficiency with Salesforce for account management.
• Bachelor's degree in Business Administration, Marketing, Communications, or related field.

Aufgaben

• Client Relationship Management: Manage a defined book of business (250–300 accounts) and serve as the primary contact for escalations and planning.
• Proactive Outreach & Growth: Drive retention, identify upsell opportunities, run campaigns, reactivate dormant accounts.
• Training & Enablement: Lead client trainings and go-live calls for new accounts or service changes.
• Operational Coordination: Partner with QA, Logistics, and Salesforce teams to ensure seamless client experiences and real-time documentation.
• Mentorship & Leadership: Support and mentor Associate Account Managers and Service Delivery Coordinators.

Kenntnisse

Account Management

CRM

Sales outreach

Client communication

Ausbildung

Bachelor's degree

Tools

Salesforce

Jobbeschreibung

Palm Beach Gardens, United States | Posted on 19/10/2026

Our client is seeking an Account Managerto serve as the primary relationship owner and strategic partner to assigned clients within the Client Success Department. This role ensures clients receive exceptional service, proactive communication, and consultative support while advancing company objectives through engagement, retention, and growth.

• Medical, Dental, and Vision insurance
  
• 401(k) with company match
  
• Paid Time Off and Paid Holidays
  

Key Responsibilities

• Client Relationship Management: Manage and maintain a defined book of business (approx. 250–300 accounts) through routine outreach and engagement. Serve as the primary point of contact for escalations, issue resolution, and client planning.
  
• Proactive Outreach & Growth: Conduct proactive outreach to address volume drops, improve engagement, and drive retention. Identify growth opportunities, execute upsell motions aligned with measurable targets, promote monthly campaigns, and reactivate dormant accounts.
  
• Training & Enablement: Lead client training sessions and support go-live calls for new accounts or service changes. Participate in ongoing training until all role proficiencies are met.
  
• Operational Coordination: Partner cross-functionally with QA, Logistics, and Salesforce teams to deliver seamless client experiences. Document client interactions and resolutions in Salesforce in real time.
  
• Mentorship & Leadership: Support and mentor Associate Account Managers and Service Delivery Coordinators. Act as a trusted advisor, operating with high emotional intelligence, adaptability, and foresight.
  

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (or equivalent practical experience).
  
• 3+ yearsof B2B Account Management or Client Success experience managing a high-volume book of business (200+ accounts).
  
• Hands-on proficiency withSalesforce(or equivalent CRM) for account management and tracking.
  
• Demonstrated track record of meeting retention targets, driving account growth/upsells, and handling escalations.
  
• Experience conducting client presentations, training sessions, and go-live calls.
  
• Strong cross-functional collaboration skills (working with operational, QA, or logistics teams).