Strategic Account Growth Manager

Encompass; Fort Lauderdale (FL); On-site; USD 90,000 - 100,000; Full time

Job summary

Encompass is seeking a Strategic Account Manager in Fort Lauderdale, FL to lead key client relationships, retain contracts, and drive revenue growth. You will act as primary contact for multi-site accounts, tailor services, and collaborate across teams to ensure exceptional service delivery.

You will identify expansion opportunities across facilities maintenance, cleaning, and related services, negotiate favorable terms, and conduct regular reviews to align client needs with company capabilities.

Qualifications

• Bachelor's degree preferred in business, facilities management, or related field.
• 3-5 years in account management, sales, or client services within facilities maintenance or building services.
• Strong relationship-building and negotiation skills.
• Knowledge of building maintenance and regulatory compliance (OSHA, EPA, etc.).
• Experience managing multi-site or national accounts is a plus.

Responsibilities

• Act as the primary contact for key accounts, developing long-term client relationships.
• Understand client challenges and tailor facilities maintenance and cleaning solutions.
• Identify opportunities to expand service offerings and new areas.
• Prepare and conduct business reviews and site visits to assess service quality.
• Negotiate contracts, pricing, and service agreements.
• Monitor quality, develop service schedules, and ensure compliance with standards.

Skills

Relationship-building

Negotiation

Communication

Presentation skills

Education

Bachelor's degree in Business or related field

Tools

Salesforce

HubSpot

Microsoft Office Suite

Job description

Encompass is seeking a Strategic Account Manager in Fort Lauderdale, FL to lead key client relationships, retain contracts, and drive revenue growth. You will act as primary contact for multi-site accounts, tailor services, and collaborate across teams to ensure exceptional service delivery.

You will identify expansion opportunities across facilities maintenance, cleaning, and related services, negotiate favorable terms, and conduct regular reviews to align client needs with company capabilities.