Digital Customer Success Manager - Growth & Renewal

Veradigm Inc.; Raleigh (NC); Hybride; USD 75 000 - 110 000; Plein temps

Résumé du poste

Veradigm Inc. is seeking a Customer Success Manager, Digital Customer Engagement, to manage a portfolio of digitally supported accounts and drive renewal-ready outcomes.

You will monitor health signals and product usage, guide adoption, and collaborate across teams to ensure value delivery. You will identify expansion opportunities, surface qualified leads to Sales, and support renewal readiness while maintaining thorough documentation and standardized processes in a hybrid work setting.

Qualifications

• 2-4 years of experience in Customer Success, Account Management, or a related customer-facing role.
• Experience managing multiple accounts or portfolios in a scaled or digital engagement model.
• Strong understanding of customer lifecycle, adoption, and retention concepts.
• Comfort working from data, dashboards, and health signals to guide prioritization.
• Proven ability to follow structured processes while exercising sound judgment.
• Clear, concise communication skills—written and verbal.

Responsabilités

• Digital Portfolio Management: Manage a large portfolio of digitally supported customer accounts.
• Risk Identification & Mitigation: Actively monitor health score changes, usage trends, and engagement signals.
• Opportunity Identification & Growth Enablement: Identify expansion, cross-sell, and upsell signals surfaced through product usage or engagement data.
• Operational Excellence & Tool Usage: Use customer success platforms to manage health scores, CTAs, success plans, and engagement tracking.
• Collaboration & Continuous Improvement: Partner with Product, Support, and CXOps teams to resolve issues and improve outcomes.

Connaissances

Multi-account management

Lifecycle management

Data-driven prioritization

Structured processes

Clear communication

Outils

Gainsight

Description du poste

Veradigm Inc. is seeking a Customer Success Manager, Digital Customer Engagement, to manage a portfolio of digitally supported accounts and drive renewal-ready outcomes.

You will monitor health signals and product usage, guide adoption, and collaborate across teams to ensure value delivery. You will identify expansion opportunities, surface qualified leads to Sales, and support renewal readiness while maintaining thorough documentation and standardized processes in a hybrid work setting.