Strategic Client Success Manager for Growth & Contracts

Tyler Technologies, Inc.; Phoenix (AZ); On-site; USD 74,575 - 121,675; Full time

Job summary

Tyler Technologies, Inc. is seeking an experienced Client Management/Client Success professional in Phoenix, AZ to lead a portfolio of US-based customers.

As For The Record expands with AI-driven technologies, you will solidify relationships, manage contracts, and drive growth across the account base. You will collaborate across sales, implementation, project management, product development, support, and marketing to ensure exceptional service and proactive issue resolution for state and

Qualifications

• 5+ years of account management and stakeholder engagement experience.
• Experience within the justice system and courtroom environments is preferred.
• Strong customer-focused mindset with relationship management and stakeholder engagement skills.
• Highly organized, flexible, and able to manage multiple competing priorities.
• Excellent communication, writing, and public speaking skills.
• Strong business acumen and problem-solving abilities.
• Exceptional interpersonal skills and emotional intelligence.
• Strong work ethic and ability to work autonomously with initiative.
• Ability to build rapport and influence internal and external stakeholders.
• Exceptional attention to detail.

Responsibilities

• Manage and nurture relationships with key stakeholders within the contracted customer base.
• Work closely with key decision-makers and end-users, serving as the customer's advocate within the organization.
• Develop and execute strategic contract management plans with defined performance objectives, financial targets, and milestones.
• Communicate contractual obligations to internal stakeholders and ensure alignment with actions.
• Present regular, concise reports on contract performance to management.
• Identify and report on new business opportunities within each contract to drive growth.
• Secure and manage contract renewals.
• Document and elevate product issues, bugs, or enhancement requests to relevant teams.
• Collaborate with sales, implementation, project management, product development, support, and marketing to resolve issues and drive customer satisfaction.
• Proactively address issues to minimize disruption and communicate resolutions.

Skills

Account management

Stakeholder engagement

Relationship management

Communication

Public speaking

Problem solving

Emotional intelligence

Autonomous work

Cross-functional collaboration

Attention to detail

Job description

Tyler Technologies, Inc. is seeking an experienced Client Management/Client Success professional in Phoenix, AZ to lead a portfolio of US-based customers.

As For The Record expands with AI-driven technologies, you will solidify relationships, manage contracts, and drive growth across the account base. You will collaborate across sales, implementation, project management, product development, support, and marketing to ensure exceptional service and proactive issue resolution for state and