Hybrid Plano: Senior Client Success & Account Manager

Tyler Technologies, Inc.; Plano (TX); Hybrid; USD 68,000 - 90,000; Full time

Job summary

Tyler Technologies, Inc. is seeking a Client Success Account Manager to provide proactive relationship management with our post-implementation customer base, ensuring improvement goals are met and exceptional service throughout the life of the relationship.

This hybrid role requires working from the Plano, TX office three days a week. You will collaborate with Client Executives, manage SLAs, drive renewals and add-on opportunities, and apply knowledge of Odyssey C&J products to support

Qualifications

• BS/BA degree or equivalent experience required.
• Minimum 5 years managing client accounts or software implementations.
• Experience with Odyssey C&J products preferred.
• Strong IT infrastructure awareness and MS Office proficiency.
• Willingness to travel.
• Background check per CJIS requirements.

Responsibilities

• Manage client projects per the Continuous Improvement Roadmap.
• Advise clients on operational best practices (Help Desk, Sev 1, Business Process Changes, Disaster Recovery).
• Understand client business processes to meet objectives.
• Collaborate with Client Executives to align roadmaps.
• Ensure SLA compliance and proactive account management.
• Coordinate release management and user readiness planning.
• Build long-term relationships with key stakeholders and drive renewals.

Skills

Relationship management

Communication

Problem solving

Education

BS/BA degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Tyler Technologies, Inc. is seeking a Client Success Account Manager to provide proactive relationship management with our post-implementation customer base, ensuring improvement goals are met and exceptional service throughout the life of the relationship.

This hybrid role requires working from the Plano, TX office three days a week. You will collaborate with Client Executives, manage SLAs, drive renewals and add-on opportunities, and apply knowledge of Odyssey C&J products to support