Client Success & Adoption Lead

Tyler Technologies; Lubbock (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Tyler Technologies is seeking a Client Engagement Lead to build value-driven partnerships with assigned clients, ensuring their satisfaction, retention, and success by guiding product adoption and removing friction.

You will own day-to-day relationship management, lead Quarterly Business Reviews, develop tailored Client Success Plans, and coordinate with regional peers to deliver a unified client experience.

Qualifications

• 2+ years in customer success, support, or implementation.
• Strong communication and follow-through with clients and internal teams.
• Accountability mindset: sees issues through to resolution.
• Skilled at analyzing client behavior, identifying trends, and driving improvements.
• Comfortable managing multiple clients and priorities simultaneously.

Responsibilities

• Own overall client satisfaction, retention, and NPS outcomes.
• Act as the primary client relationship owner and contact for success planning, training, and support.
• Coordinate with regional teammates to deliver a unified client experience.
• Lead recurring client meetings, including QBRs, focusing on alignment, performance, and value.
• Develop and maintain tailored Client Success Plans.
• Analyze consumption gaps and educate clients on features to maximize value.
• Monitor client health scores and flag risks early.

Skills

Customer success

Communication

Accountability

Data analysis

Multi-client mgmt

Job description

Tyler Technologies is seeking a Client Engagement Lead to build value-driven partnerships with assigned clients, ensuring their satisfaction, retention, and success by guiding product adoption and removing friction.

You will own day-to-day relationship management, lead Quarterly Business Reviews, develop tailored Client Success Plans, and coordinate with regional peers to deliver a unified client experience.