Strategic Client Success Lead for Post-Go-Live Adoption

Tyler Technologies, Inc.; Logan (UT); On-site; USD 70,000 - 90,000; Full time

Job summary

Tyler Technologies, Inc. is looking for a Client Success Manager in Logan, Utah. This role is pivotal for driving client satisfaction and retention after implementation, serving as a strategic liaison between clients and internal teams. Responsibilities include developing success plans, measuring client health, and ensuring best practices are followed.

The ideal candidate will have a college degree and prior experience in client success or software implementation, demonstrating strong communication skills and the ability to build client relationships.

Qualifications

• Prior software implementation experience is necessary.
• Experience as a Customer Success Manager or in a product-related role is beneficial.

Responsibilities

• Develop and maintain excellent client relationships.
• Work with Product Owners to create a post-implementation vision.
• Measure and report on client health regularly.
• Develop client success plans to improve features usage.

Skills

Communication

Patience

Education

College Degree

Job description

Tyler Technologies, Inc. is looking for a Client Success Manager in Logan, Utah. This role is pivotal for driving client satisfaction and retention after implementation, serving as a strategic liaison between clients and internal teams. Responsibilities include developing success plans, measuring client health, and ensuring best practices are followed.

The ideal candidate will have a college degree and prior experience in client success or software implementation, demonstrating strong communication skills and the ability to build client relationships.