Strategic Client Success Manager - Enterprise Growth

KODE Labs; Detroit (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary based on experience

Discretionary Bonus Program

Dynamic team and challenging projects

Flexible Paid Time Off

Welcoming and friendly work enviroment

Regular social events and activities

Job summary

KODE Labs in Detroit, Michigan, is seeking a Client Success Manager (CSM) to partner with enterprise customers, drive platform adoption, and renewals. You will define success plans, lead adoption initiatives, and build executive relationships to deliver measurable outcomes.

The role requires 3–7+ years in customer success or SaaS, experience managing multi-site portfolios, and strong executive communication.

Qualifications

• 3+ years in customer success, account management, or SaaS.
• Experience managing enterprise or multi-site portfolios.
• Proven renewals and growth track record.
• Strong executive communication and stakeholder management.

Responsibilities

• Define success plans aligned to customer goals.
• Drive platform adoption and workflow activation.
• Measure value and communicate outcomes to stakeholders.
• Lead renewal planning and retention strategies.
• Build executive relationships across facilities, operations, and real estate.

Skills

Customer Success

Account Management

SaaS

Executive Communication

Relationship Building

Education

Bachelor's degree

Tools

Salesforce

CRM

Job description

KODE Labs in Detroit, Michigan, is seeking a Client Success Manager (CSM) to partner with enterprise customers, drive platform adoption, and renewals. You will define success plans, lead adoption initiatives, and build executive relationships to deliver measurable outcomes.

The role requires 3–7+ years in customer success or SaaS, experience managing multi-site portfolios, and strong executive communication.