Strategic Client Success Manager

Cengage Group; Wichita (KS); Remote; USD 60,000 - 73,000; Full time

Job summary

Cengage Group is seeking an energetic Account Executive in the United States to drive revenue by managing assigned accounts, building relationships with key stakeholders, and developing strategic plans that align with customer objectives. You will coordinate with technical support for complex questions while monitoring adoption metrics and ensuring renewals.

Ideal candidates excel at communication, negotiation, and multi-tasking in a fast-paced environment, with a focus on delivering value and

Qualifications

• Ability to build rapport through phone calls, email, and video conferencing.
• Demonstrated ability to communicate, present, and influence credibly and effectively.
• Proven ability to manage multiple projects at a time while paying strict attention to detail and prioritization.

Responsibilities

• Handle the assigned accounts to consistently perform at or above quota.
• Build relationships with new customers, including management and executive collaborators, and understand their objectives.
• Develop a strategy and plan for achieving customer objectives from a consultative approach.
• Coordinate with technical support for technically complex questions.
• Monitor customer usage, adoption, and customer health metrics.
• Maintain outstanding administration of your accounts.
• Stay current on company and industry product knowledge.
• Responsible for client renewals and incremental growth goals through cross-sell, add-on, and upgrade sales to existing customers.

Skills

Account management

Communication

Negotiation

Multi-tasking

Relationship building

Tools

Salesforce

Gainsight

Job description

Cengage Group is seeking an energetic Account Executive in the United States to drive revenue by managing assigned accounts, building relationships with key stakeholders, and developing strategic plans that align with customer objectives. You will coordinate with technical support for complex questions while monitoring adoption metrics and ensuring renewals.

Ideal candidates excel at communication, negotiation, and multi-tasking in a fast-paced environment, with a focus on delivering value and