Strategic Client Success & Growth Manager

Cengage Group; Wilmington (DE); Remote; USD 60,000 - 73,000; Full time

Job summary

Cengage Group in the United States is hiring an Account Executive to drive quota attainment for Infosec products. You will build relationships with customers, collaborate with executives, and craft strategies to meet objectives from a consultative stance.

Responsibilities include coordinating with technical support, monitoring adoption and health metrics, managing pipeline in Salesforce and Gainsight, and pursuing renewals plus cross-sell opportunities over the subscription lifecycle.

Qualifications

• Strong communication and relationship-building skills.
• Experience managing multiple projects with attention to detail.
• Proven negotiation and problem-solving abilities.
• Proactive, motivated, high-performance mindset.
• Ability to work with executive collaborators and manage expectations.
• Comfortable with CRM tools and cross-functional coordination.

Responsibilities

• Handle the assigned accounts to consistently perform at or above quota.
• Build relationships with new customers, including management and executive collaborators.
• Develop a strategy and plan for achieving customer objectives from a consultative approach.
• Coordinate with technical support for technically complex questions.
• Monitor customer usage, adoption, and customer health metrics.
• Manage pipeline to deliver results against forecast objectives and track activities in Salesforce.com and Gainsight.
• Renewals and incremental growth through cross-sell and upsell.

Skills

Rapport building

Communication

Multi-project management

Negotiation

Self-starter

Relationship building

Prioritization

Tools

Salesforce

Gainsight

Job description

Cengage Group in the United States is hiring an Account Executive to drive quota attainment for Infosec products. You will build relationships with customers, collaborate with executives, and craft strategies to meet objectives from a consultative stance.

Responsibilities include coordinating with technical support, monitoring adoption and health metrics, managing pipeline in Salesforce and Gainsight, and pursuing renewals plus cross-sell opportunities over the subscription lifecycle.