Strategic Client Success Manager

T-Mobile; Town of Florida (NY); On-site; USD 87,000 - 157,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) program

Employee stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile is seeking a Client Success Manager to enhance relationships and retention across Government, Strategic, and Enterprise segments. You will own the full customer lifecycle from onboarding to renewal, drive product adoption, and coordinate with sales, engineering, and support to maximize account value.

Responsibilities include maintaining executive relationships, monitoring health metrics, and leading strategic business reviews.

Qualifications

• Bachelor’s degree in Business Administration, Management, or related field (Preferred)
• Master’s/Advanced Degree in Business Administration, Management, or related field (Preferred)
• 4–7 years in managing customer relationships in Government/Strategic/Enterprise segments (Required)
• 2–4 years coordinating with sales, engineering, support, and operations (Required)
• 2–4 years collaborating with sales to identify upsell/cross-sell opportunities (Preferred)

Responsibilities

• Serve as primary post-sales contact for government and enterprise accounts, building executive relationships.
• Oversee onboarding and educate clients on products and self-service tools to drive adoption.
• Monitor account health, lead QBRs, and present metrics to executives.
• Coordinate cross-functional resolution of issues to meet service levels.
• Develop renewal and retention strategies to minimize churn and grow revenue.
• Identify and propose cross-sell/upsell opportunities with Sales and Solutions Engineering.

Skills

Client Relationship Management

Cross Functional Relationships

Strategic Thinking

Problem Solving

Leadership

Analytics

Business Acumen

Telecommunications

Education

Bachelor's Degree in Business Administration/Management

Master's/Advanced Degree (Preferred)

4-7 years in managing customer relationships

2-4 years cross-functional coordination

2-4 years upsell/cross-sell strategy

Job description

T-Mobile is seeking a Client Success Manager to enhance relationships and retention across Government, Strategic, and Enterprise segments. You will own the full customer lifecycle from onboarding to renewal, drive product adoption, and coordinate with sales, engineering, and support to maximize account value.

Responsibilities include maintaining executive relationships, monitoring health metrics, and leading strategic business reviews.