Strategic Enterprise Client Success Manager

T-MOBILE USA, Inc.; Littleton (NJ); On-site; USD 87,000 - 181,000; Full time

Benefits offered by this job

Stock grant

Employee stock plan

401(k)

Money coaches

Medical insurance

Dental insurance

Vision insurance

Paid time off

Discounts

Job summary

T-Mobile USA, Inc. is seeking a Client Success Manager to strengthen relationships with Government, Strategic, and Enterprise accounts.

You will manage the full customer lifecycle, from onboarding to value realization, while coordinating with sales, engineering, support, and operations to meet commitments. You will identify upsell opportunities and drive account growth through cross-sell strategies, building trusted executive relationships and delivering strategic business reviews.

Qualifications

• Bachelor's level business background required or preferred
• Master's degree preferred for strategic account leadership roles
• 4-7 years in managing customer relationships and account management in Government/Strategic/Enterprise sectors
• 2-4 years coordinating with sales, engineering, support and operations teams
• 2-4 years collaborating with sales to identify upsell/cross-sell opportunities

Responsibilities

• Serve as the primary post-sales contact for government and enterprise accounts, building executive relationships.
• Oversee onboarding and training to ensure smooth implementation from Day 0 and educate on products and tools.
• Monitor account health indicators and lead QBRs with client executives to drive value and renewal.
• Coordinate cross-functional resolution of issues to meet service levels and customer expectations.
• Develop renewal strategies, negotiate terms, and drive retention and revenue growth.
• Identify and present cross-sell/upsell opportunities with Sales and Solutions Engineering.

Skills

Client Relationship Management

Executive Relationship Building

Strategic Thinking

Cross-Functional Collaboration

Leadership

Analytics

Business Acumen

Telecommunications Knowledge

Education

Bachelor's Degree in Business Administration

Master's Degree in Business Administration (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Client Success Manager to strengthen relationships with Government, Strategic, and Enterprise accounts.

You will manage the full customer lifecycle, from onboarding to value realization, while coordinating with sales, engineering, support, and operations to meet commitments. You will identify upsell opportunities and drive account growth through cross-sell strategies, building trusted executive relationships and delivering strategic business reviews.