Strategic Client Success Manager - Gov & Enterprise

T-MOBILE USA, Inc.; New York (NY); On-site; USD 87,000 - 157,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Back-up care

Disability insurance

Mobile discounts

Job summary

T-Mobile USA, Inc. is seeking a Client Success Manager to enhance government, strategic, and enterprise relationships post-sale. You will own onboarding, product adoption, and ongoing value realization, coordinating with sales, engineering, support, and operations.

The role emphasizes executive-level account leadership, health monitoring, and renewal/upsell strategies to maximize long-term customer value and retention.

Qualifications

• Bachelor's Degree in Business Administration, Management, or related field (Preferred).
• Master's/Advanced Degree in Business Administration, Management, or related field (Preferred).
• 4-7 years managing customer relationships and account management in Government/Strategic/Enterprise (Required).
• 2-4 years coordinating with multiple departments (Required).
• 2-4 years collaborating with sales teams to identify upsell opportunities (Preferred).

Responsibilities

• Serve as the primary post-sales point of contact for government and enterprise accounts.
• Oversee onboarding and training to guarantee smooth implementation from Day 0.
• Monitor account performance and health indicators to identify risks or opportunities.
• Coordinate cross-functional resolution of customer issues with internal teams.
• Develop and execute renewal strategies to retain customers and grow revenue.
• Identify and execute cross-sell and upsell opportunities with Sales.

Skills

Client relationship management

Cross functional relationships

Strategic thinking

Problem solving

Leadership experience

Analytics

Business acumen

Telecommunications knowledge

Education

Bachelor's degree in Business Administration/Management

Master's/Advanced degree in Business Administration/Management

4-7 years managing customer relationships

2-4 years coordinating with multiple departments

2-4 years collaborating with sales teams

Job description

T-Mobile USA, Inc. is seeking a Client Success Manager to enhance government, strategic, and enterprise relationships post-sale. You will own onboarding, product adoption, and ongoing value realization, coordinating with sales, engineering, support, and operations.

The role emphasizes executive-level account leadership, health monitoring, and renewal/upsell strategies to maximize long-term customer value and retention.