Strategic Enterprise Client Success Manager

T-Mobile; Parsippany-Troy Hills (NJ); On-site; USD 87,000 - 157,000; Full time

Job summary

The Client Success Manager at T-Mobile focuses on elevating government, strategic, and enterprise customer relationships throughout onboarding, adoption, and value realization. You will coordinate with sales, engineering, support, and operations to ensure contracts are fulfilled and customer success is measured by retention and growth.

Travel may be required for quarterly business reviews and executive relationships; you will drive renewals, identify upsell opportunities, and advocate for

Qualifications

• 4-7 years managing customer relationships and account management in government, strategic, or enterprise segments.
• 2-4 years coordinating with multiple departments such as sales, engineering, support, and operations to meet contract commitments and resolve issues.
• 2-4 years collaborating with sales teams to identify upsell and cross-sell opportunities and develop strategies to increase account value.

Responsibilities

• Serve as the primary post-sales point of contact for assigned government and enterprise accounts, advocating for customer needs across internal teams and ensuring a positive end-to-end experience.
• Oversee new customer onboarding and training to guarantee a smooth implementation from Day 0 onward. Educate customers on products and self-service tools to accelerate adoption.
• Proactively monitor account performance and health indicators to identify risk or opportunity; lead regular reviews presenting metrics to client executives.
• Take ownership of customer issues and coordinate cross-functional resolution, documenting interactions and ensuring service levels are met.
• Develop and execute renewal strategies to retain customers and grow revenue; negotiate terms for renewals.
• Identify upsell opportunities and present proposals with Sales and Solutions Engineering for expanded solutions.

Skills

Client Relationship Management

Cross Functional Relationships

Strategic Thinking

Problem Solving

Leadership

Analytics

Business Acumen

Telecommunications Knowledge

Education

Bachelor's Degree in Business Administration

Master's Degree in Business Administration

Job description

The Client Success Manager at T-Mobile focuses on elevating government, strategic, and enterprise customer relationships throughout onboarding, adoption, and value realization. You will coordinate with sales, engineering, support, and operations to ensure contracts are fulfilled and customer success is measured by retention and growth.

Travel may be required for quarterly business reviews and executive relationships; you will drive renewals, identify upsell opportunities, and advocate for