Strategic Client Success Manager – Enterprise & Gov't

T-Mobile; North Carolina; On-site; USD 87,000 - 181,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

The Client Success Manager at T-Mobile is responsible for strengthening relationships and retention across Government, Strategic, and Enterprise segments. You will own onboarding, drive product adoption, and coordinate with sales, engineering, support, and operations to meet contract commitments and secure renewals.

You will identify upsell opportunities, conduct strategic business reviews, and build executive relationships to maximize account value and loyalty while delivering exceptional

Qualifications

• Bachelor's degree in Business Administration or related field required.
• 4–7 years managing customer relationships in Government/Enterprise segments required.
• 2–4 years coordinating with sales, engineering, support, and operations required.
• 2–4 years collaborating with sales to identify upsell/cross-sell opportunities preferred.

Responsibilities

• Serve as primary post-sales contact for government and enterprise accounts; build executive relationships.
• Oversee onboarding and training to guarantee smooth implementation and value realization.
• Monitor account health, lead quarterly business reviews, and propose action plans.

Skills

Client relations

Cross-functional

Strategic thinking

Problem solving

Leadership

Analytics

Business acumen

Telecom knowledge

Education

Bachelor's degree in Business Administration

Master's degree in Business Administration

Tools

Account Hub

Job description

The Client Success Manager at T-Mobile is responsible for strengthening relationships and retention across Government, Strategic, and Enterprise segments. You will own onboarding, drive product adoption, and coordinate with sales, engineering, support, and operations to meet contract commitments and secure renewals.

You will identify upsell opportunities, conduct strategic business reviews, and build executive relationships to maximize account value and loyalty while delivering exceptional