Strategic Client Success Manager

ProSites; Murrieta (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

ProSites, Inc. is seeking an Account Manager who loves driving results and building genuine client partnerships. You will cultivate authentic relationships, promote client success, and identify growth opportunities while ensuring ongoing satisfaction.

You will manage client strategy, review contracts, monitor feedback, and act as the owner of client outcomes within the agency. This is a full-time role requiring reliability and strong communication in a fast-paced environment.

Qualifications

• 3 years of proven experience of successful client growth and retention.
• Highly organized and maintains documentation on every aspect of work.
• Detail oriented with strong communication skills, written and verbal.
• Entrepreneurial mentality and client-centric.
• Motivated, team player, and quickly adapts to change.
• Work well under pressure in a high volume, fast paced environment.
• Salesforce knowledge working out of accounts, projects, tasks, and reports.

Responsibilities

• Establish trust and respect with clients.
• Define client success benchmarks and develop a collaborative relationship with the client to ensure those benchmarks are achieved.
• Position the agency as a partner who provides leadership, insights, and guidance with the client’s account.
• Anticipate client issues both inside the agency and within the client’s ecosystem to proactively address any potential risks.
• Review client strategy, contracts, agreements to make that they are accurate, and address agency promises made.
• Continuously monitor client feedback to guarantee a continuously high client satisfaction level.
• Exhibit exceptional organizational skills and maintain up-to-date documentation of all client activities throughout the agency.
• Have an extremely high level of ownership and responsibility; represent the client internally.
• Collaborate and offer insight to customer retention by recognizing triggers based on customer behavior.
• Regular and reliable attendance is expected as this is a full-time position.
• Other duties as assigned by management.

Skills

Client growth

Communication

Team player

Adaptability

Salesforce

Tools

Salesforce

Job description

ProSites, Inc. is seeking an Account Manager who loves driving results and building genuine client partnerships. You will cultivate authentic relationships, promote client success, and identify growth opportunities while ensuring ongoing satisfaction.

You will manage client strategy, review contracts, monitor feedback, and act as the owner of client outcomes within the agency. This is a full-time role requiring reliability and strong communication in a fast-paced environment.