Strategic Client Success Manager

TribalVision; Boston, Northern (MA, KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

TribalVision is a mid-market digital marketing agency offering a turnkey outsourced marketing suite. The Account Manager will own and grow client relationships, ensuring successful delivery of programs and alignment with client goals across multiple accounts.

The ideal candidate is organized, commercially minded, and comfortable balancing relationship management, strategy, project oversight, and financial accountability in a flexible hybrid MA/RI/CT environment.

Qualifications

• 3-5 years of Account Management experience.
• Marketing agency experience is highly preferred.
• Bachelor's degree in Marketing or equivalent.

Responsibilities

• Own and grow client relationships, ensuring satisfaction.
• Lead client meetings, status updates, and communications.
• Coordinate with strategy, creative, content, paid media, and SEO teams.
• Manage timelines, deliverables, and budget across accounts.
• Identify expansion opportunities and support renewals.
• Maintain accurate project data in Asana and internal systems.

Skills

Account Management

Marketing Agency Experience

Bachelor's Degree in Marketing

Education

Bachelor's degree in Marketing or equivalent

Job description

TribalVision is a mid-market digital marketing agency offering a turnkey outsourced marketing suite. The Account Manager will own and grow client relationships, ensuring successful delivery of programs and alignment with client goals across multiple accounts.

The ideal candidate is organized, commercially minded, and comfortable balancing relationship management, strategy, project oversight, and financial accountability in a flexible hybrid MA/RI/CT environment.