Strategic Client Success Director

Tristar-d43fac80; Irving (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

TRISTAR seeks a Director of Client Services to manage end-to-end client delivery, build strong client relationships, and collaborate with internal teams. You will identify opportunities for growth, resolve issues, and ensure service aligns with client goals.

The role requires strategic oversight, budgeting input, and effective stakeholder communication. Ideal candidates combine 3–5 years in account management or supervisory roles with excellent negotiation and leadership abilities.

Qualifications

• Bachelor’s degree in a related field or equivalent combination of education and experience.
• 3–5 years of account management or supervisory experience.
• Strong written and verbal communication skills.
• Ability to analyze data and deliver actionable insights.

Responsibilities

• Manages essential account set-up for new clients and monitors service delivery.
• Develops consultative reports and identifies trends impacting programs.
• Negotiates changes to service plans and coordinates cross-department efforts.
• Leads renewal discussions and resolves major client issues to improve satisfaction.

Skills

Communication

Analytical

Leadership

Negotiation

Teamwork

Education

Bachelor’s degree in related field

Tools

Microsoft Excel

PowerPoint

Job description

TRISTAR seeks a Director of Client Services to manage end-to-end client delivery, build strong client relationships, and collaborate with internal teams. You will identify opportunities for growth, resolve issues, and ensure service aligns with client goals.

The role requires strategic oversight, budgeting input, and effective stakeholder communication. Ideal candidates combine 3–5 years in account management or supervisory roles with excellent negotiation and leadership abilities.