Strategic Client Success Manager

Diversified Systems Resources (DSR); Bartlesville (OK); On-site; USD 55,000 - 85,000; Full time

Job summary

Diversified Systems Resources (DSR) is seeking an Account Manager to support the Client Services team, nurturing client relationships and ensuring satisfaction across assigned accounts. The AM acts as an escalation point for clients and partners, providing guidance on contracts and maintaining clear communication across internal teams and client stakeholders.

The role emphasizes proactive problem solving, monitoring account performance, and opportunities to expand services within accounts

Qualifications

• HS Diploma/GED required. Degree in Business or Communication field highly preferred.
• 3-6 years’ experience in Account Management, Marketing, or Sales responsibilities
• Advanced understanding and working knowledge of Windows, MS Office, email and internet browsing
• Proven ability to handle escalations and highly deadline-driven situations
• Strong written and verbal communication, interpersonal skills

Responsibilities

• Serve as main escalation point for client issues
• Analyze, clarify, read, interpret, and apply contractual agreements between client and DSR
• Nurture relationships with DSR project teams and outward client teams
• Proactively reach out to contracts department to verify obligations or raise key changes
• Explain contractual obligations to help the team determine best approach with clients
• Oversee project rollout activities to ensure contractual obligations are met and client satisfaction

Job description

Diversified Systems Resources (DSR) is seeking an Account Manager to support the Client Services team, nurturing client relationships and ensuring satisfaction across assigned accounts. The AM acts as an escalation point for clients and partners, providing guidance on contracts and maintaining clear communication across internal teams and client stakeholders.

The role emphasizes proactive problem solving, monitoring account performance, and opportunities to expand services within accounts