Client Success Manager

Moneypenny Us Group; Duluth (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Moneypenny Us Group, located in Duluth, GA, is seeking a Client Success Manager to serve as the primary point of contact for clients post-onboarding. The role focuses on driving long-term client satisfaction and product adoption through proactive engagement.

The ideal candidate possesses strong communication skills, a consultative mindset, and the ability to manage both day-to-day engagement and long-term strategic initiatives. Responsibilities include acting as a trusted advisor, managing accounts, and collaborating across teams to enhance client experiences.

Qualifications

• Enjoys owning client relationships end‑to‑end and being a trusted advisor post‑onboarding.
• Is proactive, organized, and comfortable managing multiple accounts and priorities.
• Communicates clearly and professionally with stakeholders at all levels, including executives.
• Uses data, insights, and client signals to identify risk and drive adoption.

Responsibilities

• Act as the primary point of contact for clients post‑onboarding.
• Drive product adoption and value realization.
• Manage client accounts across the client lifecycle.
• Own retention and renewal strategies.
• Maintain accurate client data within CRM systems.
• Collaborate cross‑functionally to enhance client experience.

Skills

Client relationship management

Data analysis

Communication

Cross-functional collaboration

Job description

Client Success Manager

Job Details

• Position: Full Time
• Location: Duluth, GA 30097
• Shift: Day
• Travel: Up to 25%
• Reporting to: Manager of Client Success

Role Overview

Our Client Success Managers serve as the primary point of contact for clients post‑onboarding, owning the client relationship throughout the entire lifecycle. This role is focused on driving long‑term client satisfaction, product adoption, and measurable business outcomes by proactively engaging clients, understanding their goals, and delivering ongoing value.

As a core member of the Client Success team, you will guide clients from initial onboarding through full adoption and expansion, ensuring they realize maximum value from our products and services. You will partner closely with internal teams to advocate for the client, mitigate risk, and build trusted, long‑term relationships that support retention and growth.

Key Responsibilities

• Act as the primary point of contact for clients post‑onboarding, responding to inquiries in a timely and professional manner while driving long‑term client satisfaction and success.
• Drive product adoption, value realization, and expansion by proactively introducing new products, services, and features aligned to client goals and business outcomes.
• Proactively manage client accounts across the client lifecycle, including structured check‑ins, project‑based engagements, executive reviews, and strategic initiatives such as case studies and reviews.
• Own retention, renewal, and churn mitigation efforts by identifying risk, handling termination requests, and executing strategies to protect and grow recurring revenue (MRR).
• Maintain accurate and up‑to‑date client data within CRM systems, including activities, health indicators, renewals, forecasting, and engagement history to support visibility and informed decision‑making.
• Collaborate cross‑functionally with Sales, Support, and other stakeholders to advocate for the client, resolve issues, influence product improvements, and deliver a consistently high‑quality client experience.

The Person

You are a client‑first, results‑driven professional who thrives on building trusted relationships and delivering measurable value. You take ownership of your accounts, proactively anticipate client needs, and are comfortable managing both day‑to‑day engagement and long‑term strategy. You are equally confident working directly with clients and collaborating cross‑functionally to advocate for their success.

You bring a consultative mindset, strong communication skills, and the ability to balance empathy with accountability. You are energized by driving adoption, solving problems, and identifying opportunities to help clients grow their business while strengthening retention and expansion.

Qualifications

• Enjoys owning client relationships end‑to‑end and being a trusted advisor post‑onboarding.
• Is proactive, organized, and comfortable managing multiple accounts and priorities.
• Communicates clearly and professionally with stakeholders at all levels, including executives.
• Uses data, insights, and client signals to identify risk, drive adoption, and support renewals.
• Collaborates effectively across Sales, Support, and other internal teams to deliver seamless client experiences.
• Is motivated by client outcomes, long‑term engagement, and continuous improvement.